About this role
<p style="text-align:center"> </p> <p style="text-align:center"><span style="font-size:12.0pt"><em>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. </em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><em>And we need people like you to make it happen.</em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><strong><em>We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.</em></strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p>Drive growth in<strong> Processing Services</strong> within the I<strong>ce Cream </strong>business by identifying and converting new opportunities, while delivering high-quality technical support.</p> <p>In this role, you will independently install and commission Tetra Pak equipment, execute preventive and corrective maintenance, and provide impactful customer training. You will troubleshoot complex issues with a structured approach, continuously optimize equipment performance, and build strong customer relationships, while also acting as a coach to support the development of fellow engineers.</p> <p> </p> <p>This is a permanent role based in <strong>Monza, Italy</strong> and requires<strong> requires up to 80-90% travel of the time in Italy.</strong></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you will do</b></H2> </div><div><ul> <li style="font-size:12.0pt;font-weight:bold"><strong><span style="font-size:12.0pt">Identify and convert opportunities into sales to expand the Processing Services Ice Cream business. </span></strong></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Assess current installed based and convey opportunities to customers in collaboration with Market Operations.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Execute installation, commissioning and performance validation for Capital.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Equipment installations at customer sites according to the ItP process.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Act as lead engineer for L1 & L2 Capital Equipment installations at customer sites according to the ItP process.</span></li> <li style="font-size:12.0pt;font-weight:bold"><strong><span style="font-size:12.0pt">Lead, plan, coordinate and execute preventive maintenance activities, ensuring compliance with the agreed scope of delivery.</span></strong></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Reinstate equipment/lines into production according to agreed service targets.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Execute analysis, restore basic conditions or troubleshoot to resolve mechanical, electro-mechanical and automation issues (including HW, SW, Network), with Remote Support if needed.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Conduct systematic root cause analysis to enable permanent resolution.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Report and manage all discovered Technical Issues according to the QTIM process and escalate when needed.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Perform production support/breakdown activities on customer sites.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Execute installation of complex (Automation) upgrade kits according to procedures and reinstate lines into production according to agreed service targets.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Conduct operator & maintenance-related customer training (on-site or remote).</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Identify business opportunities and share with S(K)AM. Suggest solutions, support sales activities, and maintain knowledge of services and solutions.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Follow up operationally on contracts, taking decisions with SAR & SKAM to proactively manage outcomes (profitability and performance).</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Promote a safe working culture and comply with Tetra Pak and customer safety regulations.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Ensure all work meets product quality and food safety standards; address any issues.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Lead daily customer contact and manage the operational relationship.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Comply with all reporting requirements accurately and on time, ensuring proper handover.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Act as an ambassador for Tetra Pak, maintaining strong relationships and protecting company reputation.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We believe you have</b></H2> </div><div><ul> <li> <div>Proven experience in <strong>installation, commissioning, and maintenance</strong> of industrial equipment (preferably within food processing or packaging).</div> </li> <li> <div>Strong technical skills in <strong>mechanical, electrical, and automation troubleshooting</strong> (HW, SW, networks).</div> </li> <li> <div>Experience working <strong>directly with customers</strong>, with strong communication and stakeholder management skills.</div> </li> <li> <div>Capability to <strong>identify commercial opportunities</strong> and support sales activities in collaboration with internal teams.</div> </li> <li> <div>Commitment to <strong>safety, quality, and food standards</strong>, with a structured and accountable way of working</div> </li> <li>Experience in business development is considered as an advantage.</li> <li>Professional level of English, both oral and written.</li> <li><strong>For internal applicants:</strong> previous role as Service Engineer.</li> </ul></div></div></div><p><span style="font-size:16.0px"><strong>We Offer You</strong></span></p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">A culture that pioneers a spirit of innovation where our industry experts drive visible results</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">An equal opportunity employment experience that values diversity and inclusion</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Market competitive compensation and benefits with flexible working arrangements</span></li> </ul> <p> </p> <p><span style="font-size:16.0px"><strong>Apply Now</strong></span></p> <p><span style="font-size:12.0pt">If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at <a href="https://jobs.tetrapak.com/" target="_blank" rel="noopener">https://jobs.tetrapak.com/</a>. </span></p> <p><span style="font-size:12.0pt">This job posting expires on<strong> 13th July 2026</strong>.</span></p> <p><span style="font-size:12.0pt">If you have any questions about your application, please contact <strong>Zsofia Tamaska - [email protected]</strong>.</span></p> <p> </p> <p><span style="font-size:14.0px"><em>Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</em></span></p> <p> </p> <p><em>We are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics.If you require a reasonable accommodation to complete an application, participate in an interview, undergo an assessment, or engage in any part of the selection process, please complete this request form: <a id="menursjg" title="https://forms.office.com/pages/responsepage.aspx?id=snns0sxhi0iwki4oj9vuzl0dqwtpmkpjmbi9gex6arpun1jsnfpqtvu1rznlu0dpqjfwuk1rmu9asc4u&route=shorturl" href="https://forms.office.com/pages/responsepage.aspx?id=SnnS0sxhI0iWkI4oj9VUzL0DQWtpMkpJmbI9gEX6arpUN1JSNFpQTVU1RzNLU0dPQjFWUk1RMU9aSC4u&route=shorturl" target="_blank" rel="noreferrer noopener">Accommodation Request</a>.</em></p> <p> </p> <p><em>Our Careers site has a dedicated page to DEI - <a id="menursji" title="https://www.tetrapak.com/about-tetra-pak/careers/people-and-culture/diversity-equity-and-inclusion" href="https://www.tetrapak.com/about-tetra-pak/careers/people-and-culture/diversity-equity-and-inclusion" target="_blank" rel="noreferrer noopener">Diversity, equity and inclusion | Tetra Pak Global</a>.</em></p>