At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div>HR Service Centres are responsible for delivering world-class service to our business. It is a collaborative environment where you provide service to both employees and managers in the Tetra Pak businesses in the EMEA time zone. We are now looking for an HR Direct Advisor to join our team. In this role, you will be the first point of contact for employees and managers across the EMEA region, helping them navigate HR topics with confidence and ease. You’ll play a key role in delivering a high-quality employee experience in a truly international and collaborative environment. This is an excellent opportunity if you enjoy combining HR knowledge with customer service and want to grow within a global company. The role is a permanent position, starting with a probation period. The position is based in Budaörs, Hungary. </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What you will do</H2> </div><div>As HR Direct Advisor you will: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Act as the go-to contact for HR questions (tickets and calls) across EMEA</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Provide professional guidance and support through tickets and phone calls in a timely manner to incoming errands and register them in our ticket handling system C4C. </li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Increase employees’ and managers’ knowledge and awareness of responsibilities in HR matters.</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Contribute to the HR knowledge by representing HR Direct as ambassador throughout the organization internally in HR and towards the clients. </li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Update internal knowledge databases (e.g. FAQ, Knowledge base articles etc) and update HR Direct colleagues where needed. </li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Guide and point clients to information on HR self-service portal (ORBIS) to foster a habit of finding the necessary data on the portal. </li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Maintain and update changes of HR information to end users on portal </li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Forward errands to appropriate HR Administrator or HR Specialist when necessary (second line support) </li> </ul> Ensure errands are closed within SLA time</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">We believe you have</H2> </div><div><ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">University degree in the HR field</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">1-2 years of professional HR related experience or Customer service experience</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Excellent command of English</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Knowledge in either Italian and/or Spanish is considered an advantage</li> </ul> Personal skills and abilities: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">You have a strong customer service mindset</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">You are structured and precise </li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">You possess excellent communication skills and interpersonal capabilities</li> <li style="margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">You appreciate a high level of interaction and exposure in day-to-day situations</li> </ul></div></div></div>We Offer You <ul> <li style="font-size:12.0pt">A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li> <li style="font-size:12.0pt">A culture that pioneers a spirit of innovation where our industry experts drive visible results</li> <li style="font-size:12.0pt">An equal opportunity employment experience that values diversity and inclusion</li> <li style="font-size:12.0pt">Market competitive compensation and benefits with flexible working arrangements</li> </ul> Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at <a href="https://jobs.tetrapak.com/" target="_blank" rel="noopener">https://jobs.tetrapak.com/</a>. This job posting expires on 2026-07-06 Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

HR Direct Advisor (Budaors, HU) @ Tetra Pak

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