About this role
<p style="text-align:center"> </p> <p style="text-align:center"><span style="font-size:12.0pt"><em>En Tetra Pak nos comprometemos a hacer que los alimentos sean seguros y estén disponibles en todas partes; y protegemos lo que es bueno: protegiendo los alimentos, protegiendo a las personas y protegiendo el planeta. Al hacerlo, tocamos la vida de millones de personas todos los días. </em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><em>Y necesitamos gente como tú para que esto suceda.</em></span></p> <p style="text-align:center"><strong><span style="font-size:12.0pt"><em>Te impulsamos a alcanzar tu máximo potencial, ofreciéndote oportunidades para generar un impacto del que puedas sentirte orgulloso — en los alimentos, las personas y el planeta.</em></span></strong></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Resumen del trabajo</b></H2> </div><div>Drive growth, profitability and capabilities in TSandS service businessCustomer Management responsibilities for a large segment of the business in the market areaDeploy the TSandS portfolio</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qué harás</b></H2> </div><div>1. Lead the supervision of field force activities to ensure that they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and effective way to satisfy customers. 2. Lead the support to the FSE to resolve issues, making sure the PSM methodology and IR escalation process is consistently followed and applied to ensure rapid and permanent resolution. Provide regular and consistent communication to relevant stakeholders, including account teams, on issue status and next steps. Serve as Issue Driver, as required.3. Lead the consistent use and application of global standards, processes and tools, for each type of service delivery. Perform regular audits of service execution, and follow up with relevant improvement action plans.4. Lead the analysis and follow up of EDCS M feedback and feedback from account teams in own area of responsibility, drive relevant action plans to improve customer satisfaction.5. Lead the timely and high quality completion of all relevant technical reports from the team in own area of responsibility.6. Lead, develop and manage the field force team according to the global HR processes, standards and definitions. Participate in the the identification of talent/potential candidates for promotions, rotation assignments and career migrations.7. Participare in creation and lead execution of the competence development and certification plans for the field force in own area of responsibility. Participate in market area tactical planning and resourcing process, by providing relevant inputs for capacity and competence development.8. Participate in extended account teams in own area of responsibility to ensure the service delivery meets expectations of account team and customer stakeholders.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Creemos que tienes</b></H2> </div><div>Minimum 5 years experience as Service Engineer. Minimum 5 years of front line experience with customers. Team leadership experience preferred. Strong technical knowledge of equipment. Strong productivity and continuous improvement focus. Understanding of maintenance and reliability concepts. Demonstrated Leadership Elements of Change, Collaborate and Engage.</div></div></div><p><span style="font-size:16.0px"><strong>Te ofrecemos</strong></span></p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Una variedad de desafíos emocionantes con amplias oportunidades de desarrollo y capacitación en un ambiente verdaderamente global.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Una cultura pionera en el espíritu de innovación en la que nuestros expertos de la industria generan resultados visibles.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Una experiencia de empleo con igualdad de oportunidades que valora la diversidad y la inclusión.</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Compensación y beneficios competitivos del mercado con arreglos laborales flexibles </span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><strong>¡Aplica ahora!</strong></span><br><span style="font-size:12.0pt">Si está inspirado en ser parte de nuestra promesa de proteger lo que es bueno; para la comida, las personas y el planeta, presente su solicitud a través de nuestra página de carreras en <a href="https://jobs.tetrapak.com/" target="_blank" rel="noopener">https://jobs.tetrapak.com/</a>.</span></p> <p><span style="font-size:12.0pt">Esta publicación de empleo vence el <strong>21 de julio.</strong></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-size:14.0px"><em>Diversidad, equidad e inclusión son parte cotidiana de nuestra forma de trabajar. Brindamos a las personas un lugar al cual pertenecer y apoyo para prosperar, un entorno en donde todas las personas pueden sentirse cómodas siendo ellas mismas y tienen las mismas oportunidades para crecer y tener éxito. Aceptamos la diferencia, celebramos a las personas por lo que son y por la diversidad que aportan y que nos ayuda a comprender y conectarnos mejor con nuestros clientes y comunidades en todo el mundo.</em></span></span></p>