About this role
<p style="text-align:center"> </p> <p style="text-align:center"><span style="font-size:12.0pt"><em>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. </em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><em>And we need people like you to make it happen.</em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><strong><em>We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.</em></strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p>We are seeking a Service Account Representative Team Leader to manage customer contact operations for operational technical support. This role will also be responsible for leading and analyzing sales opportunities, managing contracts, coordinating services, and providing customer support. This position leads a team of service account representatives who work closely with clients and internal stakeholders to support services daily operations.<br>This position in based on Bogota, Colombia and reports to Customer Service & Design Director<br>Tetra Pak is not sponsoring work visas or relocation for this position</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you will do</b></H2> </div><div><p>As Service Account Representative Team Leader, you will:</p> <p> </p> <ul> <li>Lead, coach, and develop the Services Account Representative team, driving performance, accountability, and adoption of best practices.</li> <li>Drive services sales strategy and pipeline management, ensuring opportunity conversion and identifying growth (upsell / cross-sell).</li> <li>Oversee customer relationship management and satisfaction, acting as escalation point and ensuring consistent, high-quality engagement.</li> <li>Ensure execution and fulfillment of service contracts, aligning resources, delivery, and performance against SLAs.</li> <li>Drive operational excellence and continuous improvement, leveraging KPIs, standardizing processes, and optimizing performance.</li> <li>Coordinate cross-functional collaboration, aligning sales, delivery, and support teams to meet customer needs.</li> <li>Manage risks and escalations proactively, ensuring timely resolution and protecting customer experience and revenue.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We believe you have</b></H2> </div><div><ul> <li>A bachelor’s degree</li> <li>At least 3-5 in customer service area (ideally business services)</li> <li>Intermediate English level </li> <li>Intermediate excel level for data analytics </li> <li>Nice to have experience managing SAP system and Power BI tool</li> <li>Experience managing and motivating an operational team</li> <li>Strategic thinking and experience creating and executing strategy</li> <li>The ability to work autonomously</li> <li>A self-starter attitude with the ability to make decisions and drive improvement projects</li> <li>Demonstrated ability to work across departments, communicating on all levels with great presentation skills</li> <li>Ability to take on new tasks and to adapt to changing environments</li> </ul></div></div></div><p> </p> <p><span style="font-size:16.0px"><strong>We Offer You</strong></span></p> <p> </p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">A culture that pioneers a spirit of innovation where our industry experts drive visible results</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">An equal opportunity employment experience that values diversity and inclusion</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Market competitive compensation and benefits with flexible working arrangements</span></li> </ul> <p> </p> <p><span style="font-size:16.0px"><strong>Apply Now</strong></span></p> <p> </p> <p><span style="font-size:12.0pt">If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at <a href="https://jobs.tetrapak.com/" target="_blank" rel="noopener">https://jobs.tetrapak.com/</a>. </span></p> <p><span style="font-size:12.0pt">This job posting expires on<strong> July 7, 2026.</strong></span></p> <p> </p> <p><span style="font-size:14.0px"><em>Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</em></span></p> <p> </p>