At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div>Be responsible for factory quality assurance related work</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What you will do</H2> </div><div>• Customer Complaint Handling Receive, register, and classify customer complaints. Perform initial assessment, urgency evaluation, and containment actions. Lead and follow up on problem‑solving processes such as 4M, 5Why, and Fishbone Analysis. Prepare and deliver customer response reports (e.g., Compliant reports, investigation summaries) within required timelines. • Problem Investigation & Corrective Actions Conduct on‑site investigations, sampling, testing, and data analysis. Collaborate with Production, Engineering, and Suppliers to identify root causes. Develop, implement, and track corrective and preventive actions (CAPA). Ensure corrective actions are effectively implemented (e.g., process adjustments, inspection updates, SOP revisions). • Internal & External Communication Act as the primary quality contact for customers on complaint issues. Coordinate cross‑functional meetings to review complaint status and action plans. Visit customer sites when necessary to support investigations or quality meetings. • Quality Data Analysis & Reporting Maintain a database of customer complaints and perform trend analysis. Prepare monthly/quarterly complaint KPI reports (e.g., complaint rate, recurrence rate). Drive continuous improvement programs focusing on reducing frequent or severe complaints. • Additional Responsibilities Develop and implement the process quality management systems in operation, including procedures and SOP/WI/OPL & related Trainings Participate in WCM Pillar/Team for continuous improvement activities Execution of any other tasks/projects assigned by Manager Participate in quality risk assessments and product validation for new products.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">We believe you have</H2> </div><div>• Familiar with quality system • Good in English: Speaking/Listening/Reading/Writing Skill (TOEIC 650 above) • Good communication/interpersonal skill and problem solving techniques • MS office software skills (Excel, Word, Power Point, Outlook, etc.) • Experienced in Food industry is a plus. • Experienced in ISO9001, ISO22000 or FSSC22000 or BRCGS is a plus. • Ability to conduct on-site investigations, sampling, testing, and data analysis. • Good understanding of manufacturing processes and quality systems. • Able to work independently and under time pressure. • Customer focused mindset with strong responsibility and follow-through. Education and work experience requirements: • Education: Bachelor’s degree in Engineering, Materials, Chemistry, Mechanical Engineering, Industrial Engineering, or related technical fields. • Minimum 2 years of experience in Quality Assurance, Quality Control, Manufacturing, or Customer Complaint Handling. • Experience in packaging materials, consumer goods, or manufacturing industry is preferred.</div></div></div>We Offer You <ul> <li style="font-size:12.0pt">A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li> <li style="font-size:12.0pt">A culture that pioneers a spirit of innovation where our industry experts drive visible results</li> <li style="font-size:12.0pt">An equal opportunity employment experience that values diversity and inclusion</li> <li style="font-size:12.0pt">Market competitive compensation and benefits with flexible working arrangements</li> </ul> Apply Now This job posting expires on [13 June]. If you have any questions about your application, please contact Alaia Gu. Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

QA Engineer (Taoyuan, TW) @ Tetra Pak

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