About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>HRS AS A COMPANY</b></H2> </div><div><div> <p>HRS, the pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience we reinvent how companies and travelers Stay, Work, and Pay. </p> </div> <div> <p>The lodging and meeting management market is sizable and growing rapidly - yet it’s still underserved by technology players. That’s where HRS comes in. We challenge legacy structures and cut through complexity. <br>Our <strong>Copilot and Connect</strong><strong> platform</strong> applications seamlessly plug into any of our customer’s tech stacks. They are powered by our AI-enabled platform, which turns fragmented data from the entire ecosystem into enriched level 3 data. Built on proprietary large and small language models, our technology delivers real-time actionable insights and automation that works. The result: A competitive edge customers won’t want to miss – cost savings, higher traveller satisfaction and increase in compliance. <br>Our business model is equally compelling. Strong customer lock-in, clear expansion plans into adjacent use-cases and in-destination experiences, and a SaaS model with recurring revenues and high margins drive a long-term growth pathway and high profitability. <br>At HRS, we make business life better by reinventing how companies work and stay. <br>That’s why HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. </p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>POSITION</b></H2> </div><div><p>We are looking for a Milan based Intern/Working Student Customer Experience (all genders) </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>CHALLENGE</b></H2> </div><div><ul type="disc"> <li>Support our customers and ensure outstanding service quality</li> <li>Prepare regular reporting to corporate customers which shows in detail the success ratio and remaining issues</li> <li>Build and maintain a fruitful relationship with the HRS internal stakeholders as well as to the travel managers of HRS corporate customers</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...</b></H2> </div><div><ul type="disc"> <li>Ongoing studies preferably in the field of Business Administration or Tourism Management</li> <li>Bindingness, self-responsible work as well as customer and result orientation combined with very good communicative skills</li> <li>High level of self-motivation and ability to work under time pressure</li> <li>Ability to manage hotel and customer expectations</li> <li>High level of flexibility and good organization</li> <li>Fluent in Italian and English (spoken and written); Spanish proficiency is a bonus!</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>PERSPECTIVE</b></H2> </div><div><p>Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.</p> <p>Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>LOCATION, MOBILITY, INCENTIVE</b></H2> </div><div><p>The role is based in Milan (3 min from Duomo).</p></div></div></div>