About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Company Overview</b></H2> </div><div><p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"> Cemex US is a leader in the building materials industry, known for our innovation, quality, and operational excellence. With over a century of expertise, we are committed to delivering products and services that meet the needs of our customers and communities across the globe. At Cemex, we believe in investing in our people, offering competitive benefits and the opportunity to be part of a dynamic team. Join us and build your career with a company that is <b>Building a Better Future</b>. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>ABOUT THE JOB</b></span></span></p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">We’re looking for a responsible and skilled Customer Service Representative to join our team. This role is a pivotal team member with a comprehensive understanding of our service offers. They are the first point of contact for our customers, ensuring a seamless service experience.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>WHAT YOU WILL GET TO DO</b></span></span></p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">As a <b>Customer Service Representative </b>at Cemex, your daily responsibilities will include: </span></span></p> <ul> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Customer Service</b>: Efficiently process customer orders and credit card transactions through our centralized call system. Manage a high volume of calls with a focus on service excellence. </span></span></li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Collaboration</b>: Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products. </span></span></li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Support</b>: Address customer inquiries, providing accurate information and solutions. </span></span></li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Process overview</b>: Willingness to spend time observing the production process at facilities or jobsite to get product knowledge. </span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li>1-3 years experience in dispatching in a similar industry</li> </ul><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>WHO WE ARE LOOKING FOR</b></span></span></p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">To succeed in this role, you should bring: </span></span></p> <ul> <li style="text-align:justify"><b>Educational and Licensing Requirements</b>: High School Diploma.</li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Experience</b>: 3 years of experience in a customer service or client-facing role. Proven track record of meetings and exceeding service standards. </span></span></li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Skills</b>: Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms. Advanced skills in MS Office suite. Bilingual (desirable). A proactive approach to problem-solving with strong decision-making skills. Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively. </span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge, Skills, and Abilities</b></H2> </div><div><p>.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Working Conditions</b></H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Safety First</b>: Wearing protective equipment and adhering to safety protocols is a must. </span></span></li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Office Environment</b>: Primarily in an office environment with occasional exposure to other areas of the facility.</span></span></li> <li style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Physical Requirements</b>: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>WHAT WE OFFER YOU</b></span></span></p> <p style="text-align:justify"><br> <span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Cemex, we recognize and reward dedication and hard work with a comprehensive benefits package designed to support both your professional growth and personal well-being. This includes competitive pay, robust medical, dental, and vision coverage, along with access to our Employee Assistance and well-being programs. We provide support for new parents through paid pregnancy and parental leave, as well as generous paid time off and holiday pay. Additionally, our 401k savings plan is designed to help you build a secure financial future.</span></span></p> <p style="text-align:justify"><br> <span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">We’re also committed to your development, offering in-house virtual training through Cemex University and education assistance to help you achieve your career goals.</span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>WHY CEMEX?</b></span></span></p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Cemex, we’re committed to helping you reach your full potential. Whether you’re just starting out or looking to take the next step in your career, we provide the resources and support you need to succeed. Let’s build a better future together. </span></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>APPLY NOW</b></span></span></p> <p style="text-align:justify"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Legal Notices</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Cemex is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state, or local law in the programs or activities which it operates.<br> Cemex will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state, and federal laws.<br> Cemex is an E-Verify participating employer.<br> Arizona Smoke-Free Act. Cemex complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on Cemex property as well as any building and/or vehicle owned or leased by Cemex.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>EEO Statement - En Español</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Cemex es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.</span></span></p> </div></div></div>