About this role
<h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">Position Overview</h1> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">dormakaba is seeking a <span style="font-family:'Cambria Math', serif"></span>Customer Service Representative<span style="font-family:'Cambria Math', serif"></span> based in Chino, CA. The <span style="font-family:'Cambria Math', serif"></span>Customer Service Representative<span style="font-family:'Cambria Math', serif"></span> is responsible for providing service and support to customers through phone and email interactions and/or order processing activities. The individual will be responsible for assisting customers with the ordering process including, processing, verifying, and changing orders when necessary while delivering a pleasant experience that will foster a lasting relationship between the customer and Alvarado.</p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">HIRING SALARY RANGE: <span style="font-family:'1 dormakaba Bold'">Base Salary</span> $20.00 - $24.50 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.</p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What you will do<br><br></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Builds relationships and positively interacts and communicates with customers, both internal and external</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Answers incoming customer calls or emails regarding orders, invoices, product, and other general inquiries</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Maintains a high level of professionalism with customers and establishes a positive rapport with every caller</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Works with leadership to stay updated on product knowledge and be informed of any changes in company programs and policies</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we require<br><br></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">High school diploma/GED equivalent with 2+ years of related experience or associate’s degree in business</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Strong verbal and written communication skills</li> <li style="text-align:left;margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Proficient in Microsoft Office applications, Outlook, Word, and ability to learn ERP systems<span style="font-size:13.0pt;line-height:150%"><br><br></span></li> </ul> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we prefer<br><br></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Previous manufacturing experience</li> </ul> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we offer<br><br></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Your health is our priority, we offer Medical Wellness Programs to aid in your well-being</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Vacation and Personal Time Off</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">We support your growing family; we provide Parental Leave for Moms and Dads!</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Wisely plan for your future with our 401k Matching plan beginning on Day One</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Supporting your career development with our Tuition Reimbursement Program</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Robust culture supporting internal advancement with our Learn and Grow Program</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Employee Assistance Programs</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Voluntary Legal Insurance</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Unlimited Referral Reward Bonuses</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Corporate Discounts for shopping, travel and more!</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">Who we are<br><br></h1> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.</p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Work in a place where you matter – apply now!</p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;text-align:justify;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'"><span style="color:white">#LI-LM1 #LI-Onsite</span></p>