About this role
<h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What you will do<br><br></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba’s overall business objectives and goals</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Lead and inspire the Order to Invoice team promoting a culture of high performance continuous improvement and professional growth</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of Order to Invoice processes, including confirmation of order details, address inquiries and status updates</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Drive innovation and process improvements within the Order to Invoice function, leveraging technology and best practices to optimize service delivery and operational delivery</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Foster strong collaboration and communication with senior stakeholders from Local Sales, Finance, Supply Chain and Procurement from various European countries to ensure seamless service delivery and customer satisfaction</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Monitor and analyze performance metrics, providing regular updates and strategic insights to the OTI Tower lead dbs and senior leaders from various European countries to inform decision-making and drive continues improvements</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Champion customer-centric approach, ensuring that all Order to Invoice activities are focused on delivering exceptional value and service to dormakaba customers</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Ensure compliance with company policies, legal requirements and industry standards across all Order to Invoice activities, maintaining the highest levels of data integrity and confidentiality</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'"> </p> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we require</h1> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal"><span style="font-size:12.0pt;line-height:107%;font-family:'1 dormakaba';color:windowtext">Language Skills:</span></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Advanced written and spoken English (C1)</li> </ul> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal"><span style="font-size:12.0pt;line-height:107%;font-family:'1 dormakaba';color:windowtext"> Experience and Skills:</span></h1> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Previous experience in a similar role within commercial/finance department, preferably with experience in Order Management, Billing, Quotations, Pre-sales.</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Experience in processing and executing customer orders, and generating and issuing invoices to customers</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Previous people management experience.</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Business Administration, Supply Chain, Finance, Sales or a related field is preferred</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">High level of accuracy and attention to detail in processing orders and generating invoices Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Proficiency in using ERP and CRM systems, as well as Microsoft Office Suite (Excel, Word, PowerPoint).</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px">Organized, high level of accuracy and detail oriented</li> </ul> <p style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;margin-left:0.4px;line-height:150%;font-size:12.0pt;font-family:'1 dormakaba';text-indent:0.4px"> </p> <h1 style="margin:18.0pt 0.0cm 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we offer</h1> <p> </p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Attractive remuneration package</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Opportunity for flexibility with a hybrid working model</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Home office allowance</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• 25 days paid annual leave</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Additional health insurance</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Employee Assistance Program (Mental Health, Legal & Financial Counselling</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• 102,26 EUR Food vouchers</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Public transportation card</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Optional parking space</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Multisport card</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Language training opportunity</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Employee referral program</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Brand new modern office premises in a class A Business building</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Fresh fruits in the office</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Training and mentorship programs</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'">• Access to over 15,000 LinkedIn Learning courses to assist in your development</p> <p style="margin:0.0cm 0.0cm 8.0pt 18.0pt;line-height:107%;font-size:12.0pt;font-family:'1 dormakaba'"> </p>