About this role
<p> </p> <p><span style="font-family:verdana, geneva, sans-serif">We’re looking for an experienced <strong>Order to Invoice Specialist (English) </strong>to join our team in <strong>Sofia, Bulgaria.</strong></span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif">You’ll act as a key part of our order management and invoicing process, ensuring smooth execution from customer order to final invoice, while working closely with internal and external stakeholders across the business.</span></p> <p> </p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong><span style="font-family:verdana, geneva, sans-serif">Hybrid working model (3 days per week in-office required). Working hours: 10:00 – 19:00 Sofia time. </span></strong></span></p> <p> </p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif"><strong><span style="font-size:14.0pt">A job that matters: your tasks</span></strong></span></p> <p> </p> <ul> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Create, process and execute customer orders for products, projects, and maintenance/repair services for a designated dormakaba country/region.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Ensure accurate and timely entry of data into systems, maintaining data integrity and confidentiality.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Communicate with customers to confirm order details, address inquiries, and provide updates on order status.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Generate and issue invoices to customers in a timely manner, ensuring accuracy and compliance with company policies.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Assist in preparing reports and maintaining records and templates related to order management and invoicing activities.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Liaise with Local Sales teams, Supply Chain, Procurement, Finance, and Technicians to gather necessary information and ensure seamless order processing and invoicing.</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif"> </p> <p> </p> <p><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif"><strong>An experience that matters: your skills</strong></span></p> <p> </p> <ul> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">A degree in Business Administration, Supply Chain, Finance, Sales or a related field is preferred.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Previous experience in a similar role within order management, billing or service back-office environment.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Experience in processing and executing customer orders, and generating and issuing invoices to customers.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Experience with SAP (ERP).</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">High level of accuracy and attention to detail in processing orders and generating invoices.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Fluent English - verbal and written.</span></li> </ul> <p style="font-family:verdana, geneva, sans-serif"> </p> <p> </p> <p><span style="font-size:14.0pt;font-family:verdana, geneva, sans-serif"><strong>A workplace that matters: our offering</strong> </span></p> <p> </p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Attractive remuneration package.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Hybrid working model <strong>(3 days per week in-office required).</strong></span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Home office allowance.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">25 days paid annual leave.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Additional health insurance.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Employee Assistance Program (Mental Health, Legal & Financial Counselling).</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">102.26 EUR Food vouchers.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Public transportation card.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Optional parking space.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Multisport card.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Language training opportunity.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Employee referral program.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Brand new modern office premises in a class A business building.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Fresh fruits in the office.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Training and mentorship programs.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Access to over 15,000 LinkedIn Learning courses to assist in your professional development.</span></li> </ul>