Position Overview We are seeking a Service Scheduler to support our centralised team, working to provide an efficient and effective scheduling service for preventative maintenance across Australia. You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time. This position involves close collaboration with customers, technicians, and Field Managers—requiring strong communication and coordination skills to deliver a seamless and high-quality service experience. What you will do <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Schedule technicians efficiently to meet customer and business needs</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Communicate with customers regarding appointments and service requirements</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Manage rescheduling and communicate changes to all stakeholders</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Collaborate with internal teams across Service, Sales, and Support</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Handle administrative tasks and reporting as required</li> </ul> What we require The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You will be looking for career longevity and possess the following skills: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Experience in a customer service or dispatch/scheduling environment</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Strong administrative and coordination skills</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Advanced computer literacy, ideally with service software (e.g., ServiceMax)</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Excellent communication and customer etiquette</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Ability to work under pressure and manage competing priorities</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Strong attention to detail and time management skills</li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:'1 dormakaba';color:black">Comfortable working in a fast-paced, high-interaction team environment</li> </ul> What we prefer <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'1 dormakaba'">Experience scheduling a field-based workforce. </li> <li style="line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'1 dormakaba'">Exposure to service management systems such as ServiceMax or similar. </li> <li style="line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'1 dormakaba'">High attention to detail and accuracy. </li> <li style="line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'1 dormakaba'">A collaborative approach and willingness to support a busy team environment.</li> </ul> What we offer <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Parking with onsite gym for employees</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Access to discounted Health Insurance </li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Peer to Peer Recognition via our ‘AAA’ Nominations and awards </li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities </li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">WhereFit membership offering discounts on gyms, apparel and more </li> </ul> Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces. With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities. At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

Service Scheduler (Hallam, AU) @ dormakaba International Holding GmbH

About this role

Ready to apply?