<h1>Position Overview</h1> Every colleague at dormakaba business services touches a device, a portal, a workflow, or a support journey every single day. The Digital Workplace Experience Manager owns the quality of that experience across the board. You'll define what good looks like for our employees. You'll map the journeys that shape their working lives, run the agile delivery framework the team operates from, and make sure our internal tools and documentation are as well-designed as the products we ship to customers. This is not a coordination role. You'll own the product roadmap for the Digital Workplace experience domain and drive it forward in close partnership with a Project Manager or Scrum Master who handles delivery mechanics. The split is clear: they move the work; you define what the work is and what success means. That said, we're a growing team. There will be stretches where you won't have a PM or Scrum Master alongside you, and you'll need to run the delivery rhythm yourself. If rolling up your sleeves and facilitating a sprint or managing a backlog directly isn't something you're comfortable with, this probably isn't the right fit. <h1>What you will do </h1> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Define and continuously evolve employee personas and their digital journeys across the moments that matter like initial onboarding, day-to-day productivity, hardware replacement, lost or stolen device recovery, software access requests, role changes, and off-boarding. These personas and journeys are the foundation every workplace initiative is designed against, not a one-time exercise.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Own the Digital Workplace experience product roadmap: set priorities, sequence initiatives, and represent employee and business needs at portfolio reviews. You'll work alongside the PM or Scrum Master to keep the roadmap funded, visible, and moving.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Design and govern the agile delivery framework for the workplace team: Jira project structures, backlog conventions, sprint rhythms, Confluence documentation standards, and the BAU workflow patterns the team runs on. The tooling and the ways of working are yours to set and improve.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Own the hardware catalogue from an employee experience perspective: what's in it, how it maps to each persona's actual needs, and whether it's easy to navigate and request from. Your job is to make sure the catalogue reflects decisions accurately, stays current, and doesn't make employees guess.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Drive internal community management: employee feedback channels, workplace champion networks, adoption campaigns for new tools and services, and the feedback loops that tell you whether what you've shipped is actually working.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Champion the quality of the day-to-day employee computing experience. That means software updates that don't interrupt your flow, OS updates that roll out without drama, security controls that protect without friction, getting-started experiences that actually get people started.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Define what a productive out-of-the-box setup looks like for each persona, make sure the right tools and configurations are pushed automatically, and flag anything in the current experience that makes employees' lives harder than it needs to be.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Build and maintain the team documentation layer: process guides, service descriptions, onboarding materials, and the knowledge base that reduces tickets and helps employees help themselves. Quality and currency of documentation are yours to own.</li> </ul> In your first 90 days: employee personas are documented and agreed with HR, IT, and workplace leadership. The Jira and Confluence environment is structured, the team is working from a single visible backlog, and you've audited the hardware catalogue and flagged any gaps. By the end of year one: the workplace roadmap has been through two planning cycles with full stakeholder input. Self-service adoption is measurably up. At least two employee journey improvements have shipped and been validated through direct feedback. The internal documentation layer is no longer something people avoid. At 18 months: the employee community program is running consistently, persona-based design is a normal input to every initiative, and the team's ways of working are something a new member can onboard into in a week. <h1>What we require</h1> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Hands-on experience mapping employee or user journeys in a workplace, product, or digital services context. You've done this end-to-end, not just facilitated a workshop.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Working knowledge of Jira and Confluence: board configuration, project administration, workflow design, and documentation architecture. You've set these up, not just use them day-to-day.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Demonstrated experience owning a product or service roadmap at team or domain level. You've written epics, sequenced work, and communicated trade-offs to stakeholders who push back.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Enough UX literacy to critique an internal portal, write a clear brief for a designer, and push back when a proposed workflow is going to confuse a non-technical employee.</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Clear, structured written communication. Your process docs, Confluence pages, and rollout guides are things people actually read and refer back to.</li> </ul> <h1>What we prefer</h1> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">ITIL 4 Foundation or equivalent working knowledge of service management practices, particularly Service Request Management and Knowledge Management</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Familiarity with IT Asset Management in a mid-to-large enterprise</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">SAFe, Scrum, or equivalent agile delivery certification</li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience with internal community management or change and adoption programs</li> </ul> #LI-DM3 <h1>What we offer </h1> <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Home office allowance </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">25 days paid annual leave </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Additional health insurance </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">102.26 EUR Food vouchers </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Public transportation card </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Multisport / Coolfit card </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Opportunity for flexibility with a hybrid working model </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Employee Assistance Program (Mental Health, Legal & Financial Counselling) </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Language training opportunity </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Brand new modern office premises in a class A Business building </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Employee referral program </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Fresh fruits in the office </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Training and mentorship programs </li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Access to over 15,000 LinkedIn Learning courses to assist in your development </li> </ul> <h1>Who we are</h1> We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a place where you matter – apply now!

Digital Workplace Experience Manager (Sofia, BG) @ dormakaba International Holding GmbH

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