About this role
<p style="text-align:justify">Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.</p> <p style="text-align:justify"> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Job Purpose </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">• Serve as the first point of contact for HRIS daily functional support.</span><br><span style="font-family:arial, helvetica, sans-serif">• Manage issues reported through the ServiceNow, providing global end-user troubleshooting.</span><br><span style="font-family:arial, helvetica, sans-serif">• Support projects and enhancements related to SAP SuccessFactors and LMS (EFront).</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif"><strong>Main Tasks & Responsibilities</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">• Provide support for global HR applications, including SAP SuccessFactors and EFront (LMS).</span><br><span style="font-family:arial, helvetica, sans-serif">• Troubleshoot and resolve technical and functional issues across multiple SuccessFactors modules (Employee Central, Recruiting, PMGM, Compensation, Time-off, and Reporting).</span><br><span style="font-family:arial, helvetica, sans-serif">• Respond to and manage end-user tickets via ServiceNow.</span><br><span style="font-family:arial, helvetica, sans-serif">• Conduct end-user training to improve adoption and enhance the user experience.</span><br><span style="font-family:arial, helvetica, sans-serif">• Document system processes, troubleshooting steps, and testing activities.</span><br><span style="font-family:arial, helvetica, sans-serif">• Collaborate with HR and IT teams to support system enhancements and new functionalities.</span><br><span style="font-family:arial, helvetica, sans-serif">• Identify and escalate risks or unresolved issues to management promptly.</span><br><span style="font-family:arial, helvetica, sans-serif">• Participate in SuccessFactors release testing and validation.</span><br><span style="font-family:arial, helvetica, sans-serif">• Support on Cross functional activity as and when required.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Skills & Technical Competences & Behaviors</strong></span><br><span style="font-family:arial, helvetica, sans-serif"> </span><br><span style="font-family:arial, helvetica, sans-serif">• 2-5 years of experience in HRIS, preferably with SAP SuccessFactors.</span><br><span style="font-family:arial, helvetica, sans-serif">• Basic to intermediate admin knowledge of SuccessFactors (e.g., EC, Recruiting, PMGM, Time-off, Compensation, or Reporting).</span><br><span style="font-family:arial, helvetica, sans-serif">• Familiarity with HRIS ticketing systems (e.g., ServiceNow) is a plus.</span><br><span style="font-family:arial, helvetica, sans-serif">• Advanced knowledge of MS Office tools (Outlook, Excel, Teams, PowerPoint, Word).</span><br><span style="font-family:arial, helvetica, sans-serif">• Experience in training or coaching end-users is an advantage.</span><br><span style="font-family:arial, helvetica, sans-serif">• Strong problem-solving skills with the ability to work independently.</span><br><span style="font-family:arial, helvetica, sans-serif">• Ability to work in a multi-cultural, global environment and communicate effectively.</span><br><span style="font-family:arial, helvetica, sans-serif">• Strong analytical and documentation skills.</span><br><span style="font-family:arial, helvetica, sans-serif">• Fluent in English (written and spoken).</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif"><strong>KPIs</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">• End-user satisfaction and feedback from support interactions.</span><br><span style="font-family:arial, helvetica, sans-serif">• ServiceNow ticket resolution time and adherence to SLAs.</span><br><span style="font-family:arial, helvetica, sans-serif">• Successful execution of system enhancements or projects within deadlines.</span><br><span style="font-family:arial, helvetica, sans-serif">• Timely completion of testing and validation for new releases.</span></p><p> </p> <p style="text-align:justify"><b>We Offer a Diverse and Global Working Environment</b><br> As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.<br> <a href="http://www.datwyler.com">www.datwyler.com</a></p>