About this role
<p><em>Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.</em></p> <p> </p> <p> </p><p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><u><span style="font-family:Arial, sans-serif">JOB PURPOSE</span></u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif"> </span></strong></p> <p style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Lead, coach and empower a team to achieve deliver exceptional customer experiences, sales excellence and ensure efficient store operations through positive and collaborative leadership.</span></p> <p style="line-height:115%;margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:115%;margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><u><span style="font-family:Arial, sans-serif">RESPONSIBILITIES</span></u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif"> </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Act as a true Prada Ambassador and role model, consistently demonstrating the brand’s values and commitments.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Coach, lead and inspire Beauty Advisors to achieve their sales targets.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Monitor KPIs and provide qualitative feedback to elevate performance.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Oversee inventory management (stock, testers, samples, and other selling tools) to prevent shortages or loss.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Develop and maintain strong relationships within colleagues and foster a collaborative environment among all store categories. </span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Drive, motivate and create a positive working atmosphere within the team.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Ensure exceptional and personalized client experience, building strong relationships and driving client loyalty.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Handle client requests, concerns and objections with professionalism and expertise.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Collaborate with CRM team to enhance client loyalty.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 8.0pt 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Continuously upskill to adapt to luxury, beauty and brand values.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><u><span style="font-family:Arial, sans-serif">KNOWLEDGE AND SKILLS</span></u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif"> </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Proven experience in beauty retail.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Passion and strong knowledge of <span style="color:black">beauty & fragrances categories.</span></span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Leadership and coaching skills, with the ability to elevate team performance.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Data-Driven mindset with solid understanding of KPIs. </span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Commitment to fostering an inclusive environment and leveraging Diversity, Equity and Inclusion. </span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">High cross-cultural agility, with the ability to adapt communication and leadership style to diverse teams and clients.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 0.0cm 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Make-up Artist certification is considered a plus.</span></li> <li style="text-align:justify;line-height:115%;margin:0.0cm 0.0cm 8.0pt 0.4px;font-size:11.0pt;font-family:Aptos, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif">Fluent spoken English expected. Other languages are desirable.</span></li> </ul><p> </p> <p> </p> <p><em>Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.</em><br><em>Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.</em></p>