About this role
<p><em>Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.</em></p> <p> </p> <p> </p><p style="text-align:justify;line-height:115%;margin:0.0in"><span style=""><strong><u><span style="line-height:115%">JOB PURPOSE</span></u></strong></span></p> <p style="text-align:justify;line-height:115%;margin:0.0in"> </p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. </span></p> <p style="text-align:justify;line-height:115%;margin:0.0in"> </p> <p style="text-align:justify;line-height:115%;margin:0.0in"> </p> <p style="text-align:justify;line-height:115%;margin:0.0in"><span style=""><strong><u><span style="line-height:115%">RESPONSIBILITIES</span></u></strong></span></p> <p style="text-align:justify;line-height:115%;margin:0.0in"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="background-color:white">Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.</span></li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="background-color:white">Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.</span></li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="background-color:white">Embrace and promote the Omni Channel mindset.</span></li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="background-color:white">Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. </span></li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Welcome and serve the customer providing an excellent in-store experience at all times.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Ensure to be up-to-date knowing fashion trends and competitors. </span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Prove Brand and product knowledge. </span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Deal effectively with customer complaints by liaising with the line manager when necessary.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px"><span style="background-color:white">Contribute to ensure a high level of security and is attentive to prevent product thefts.</span></li> </ul> <p style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.5in"> </p> <p style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.5in"> </p> <p style="text-align:justify;line-height:115%;margin:0.0in"><span style=""><strong><u><span style="line-height:115%">KNOWLEDGE AND SKILLS</span></u></strong></span></p> <p style="text-align:justify;line-height:115%;margin:0.0in"> </p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Passion for selling and stores </span></p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Curiosity and interest in luxury/fashion, art and design</span></p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Experience of building a long-lasting relationship with clients</span></p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Being able to work in team as well as alone</span></p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Excellent communication and interpersonal skills</span></p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Ambition, resilience, self motivation, result driven and problem solving</span></p> <p style="text-align:justify;margin:0.0in"><span style="background-color:white">Passion and knowledge of the managed product category</span></p> <p style="text-align:justify;line-height:115%;margin:0.0in"><span style="">English is a must other languages are a plus</span></p><p> </p> <p> </p> <p><em>Entrare a far parte della nostra Azienda significa lavorare in un ambiente creativo e internazionale, con team di persone motivate dalla curiosità e dalla ricerca dell'eccellenza. Il motore del nostro successo è l'importanza e il valore che diamo al talento e alla passione delle nostre persone, favorendone la crescita professionale.</em><br><em>Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità, o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti.</em></p>