We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. PURPOSE AND OBJECTIVE The Sovereign Services and Delivery (SS&D) organization resides in SAP’s Customer Success and Delivery (CS&D) board area and as a key pillar of SS&D, SAP Cloud Application Services (CAS) offers our customers a seamless and consistent experience by simplifying end-to-end cloud application configuration and management. Reporting to the Head of Global Cloud Application Services, you will be responsible for providing subject matter expertise across the SAP Business Technology Platform (BTP) and suite of applications to ensure seamless delivery execution of SAP CAS for BTP Operations activities. EXPECTATIONS AND DUTIES <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Fulfill the role of SAP BTP and Integrations Senior Consultant within the SAP Cloud Application Services team.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Accountability for the delivery of cloud technical services for SAP Business Technology Platform, SAP Cloud Identity Services, SAP Analytics Cloud, SAP HANA Cloud, SAP Build and SAP Integration Suite.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Responsible for the creation and administration of cloud delivery processes, standard operating procedures and operational work instructions to simplify and streamline service delivery.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Deliver maintenance and uplift of SAP CAS portfolio for SAP cloud applications with sovereign capabilities by reviewing, testing and sharing feedback on service catalogues.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Support the business as a trusted advisor and subject matter expert for SAP CAS for BTP Operations opportunities.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Develop and maintain a strong network of contacts for relevant SAP cloud solutions and associated SAP Sovereign Services & Delivery professionals from strategy, portfolio, engineering and delivery teams</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Be an exemplar of what good security practices and a positive security culture look like in action</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Collaborate with internal and external delivery teams including quality assurance </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Continuously upskill, participating in and leading solutioning activities for new and existing SAP BTP related activities</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Be a trusted integration point between CAS and SAP solution/ product areas and hands-on support for customer incidents/ requests.</li> </ul> EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES The ideal candidate has gained relevant technical and functional expertise in SAP BTP projects and/or operations delivery. As a self-starter, the candidate will need to be able to work autonomously in a fast-paced environment and be willing to participate in working groups, internal initiatives and assist other team members in helping to create a lasting, customer-centric market presence, for cloud application services. A key measure of success would be to increase CAS adoption, performance against commercial deliverables, improve customer satisfaction, retention, deliver to revenue and margin expectations. This role requires the flexibility to work as part of a shift rotation and out of hours to support incidents, upgrades/patching, deployments and other support activities, as needed. <ul style="margin-top:0.2pt;margin-bottom:1.0 E-4pt"> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">A strong customer-first mindset and willingness to support customers in holistic long-term engagements as a trusted advisor</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Minimum of 3 years of relevant SAP BTP experience</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Strong knowledge on SAP Cloud portfolio and offerings with experience in global delivery execution</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Promotes a culture of trust, feedback, transparency, values diversity, high integrity, and ethical behavior</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Strong methodological and conceptual skills paired with analytical thinking </li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Language Skills: Fluent in English spoken and written</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Result-driven, persistence, self-motivation, and willingness to work under pressure</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Ability to communicate at C-/Executive-level (with high attention to detail)</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Willingness to take on call duty/weekend tasks</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">ITIL certification or demonstrated experience working within an ITIL framework</li> </ul> TECHNICAL SKILL REQUIREMENTS <ul style="margin-top:0.2pt;margin-bottom:1.0 E-4pt"> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Hands-on administration and configuration experience with SAP Business Technology Platform (BTP)</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Expert knowledge of SAP BTP administration aspects (E.g. Global/Subaccount administration, connectivity, trust configuration, cloud connector, role collection administration)</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Strong experience in at least one of the core platform capabilities: <ul style="list-style-type:circle;margin-top:0.2pt;margin-bottom:1.0 E-4pt"> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">SAP Integration Suite (SAP Cloud Integration, SAP API Management, Event Mesh)</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">SAP Cloud Identity Services (Authentication, Provisioning, Application Configuration)</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Data Management & Analytics (SAP HANA Cloud, SAP Analytics Cloud)</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">SAP Build (Work Zone Standard & Advanced Edition, Process Automation)</li> </ul> </li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Knowledge in one or more programming languages (Java, JavaScript, ABAP) is desirable</li> <li style="margin:0.2pt 0.0cm 1.0 E-4pt 0.0px;font-size:10.5pt;font-family:Arial, sans-serif">Understanding of systems and infrastructure engineering (such as network technologies) is desirabl </li> </ul> SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] Successful candidates might be required to undergo a background verification with an external vendor. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 436770 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

CAS BTP and Integrations Senior Consultant, Sovereign Services & Delivery (Southbank (Melbourne), VIC, AU, 3006) @ SAP

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