We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP NS2 Technical Quality Manager / Support Architect (MaxSecure) Chantilly, VA 100% Onsite – TS/SCI with Polygraph Clearance SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen and hold a TS/SCI with Polygraph Clearance; SAP NS2 does not offer Visa sponsorships for this role. Must be able to obtain and maintain a security clearance. All internals must have manager’s approval to transfer. POSITION DESCRIPTION SAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Support Architect with an Active TS SCI clearance with Polygraph clearance. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES). This role will be 100% on site in Chantilly, VA. The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support. EXPECTATIONS AND TASKS <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Gathers insights about the customer’s business and roadmap with SAP as a basis for a successful engagement delivery.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Directly advises the Customer on solution operations to support business continuity</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Leads Premium Engagement Steering Meeting to align and report SAP’s involvement and activities at the customer.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Maintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Identifies strategic opportunities for developing the Premium Engagement.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Manages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/services</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Participates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challenges</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Takes a proactive approach to managing PE engagement plan and services at Customer, and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours, as required</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Works with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Prepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Drives Engagement Planning to ensure SAP’s involvement in relevant areas and initiatives at the customer.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Manages stakeholders on a continuous basis to establish a long-term, trusted customer relationship.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Identifies risks to avoid harm to customer’s business.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Directly advises the customer to provide guidance and to be regarded as trusted advisor.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer.</li> </ul> WORK EXPERIENCE <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Requires 10+ years of work experience in business software implementation consulting and/or support.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Requires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Demonstrated experience in expert level customer facing communication and presentation skills with executive level.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.</li> </ul> EDUCATION AND QUALIFICATION <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Bachelor’s degree in Computer Science, Information Technology, Security or related. Years of experience may be used in lieu of a degree</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Advanced SAP AGS certifications or delivery experience as a Principal TQM (Preferred)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Prior experience in ERP software implementation (Required)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Prior experience in software services sales, contract management and/or negotiations required; and</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Strong Verbal and Written Communication</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to Build trusted relationships with key Customer stakeholders</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to lead and manage own work with minimal supervision</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to orchestrate and collaborate across multiple domains and efforts</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to understand customer’s business model</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to measure and communicate business values</li> </ul> Required Experience / Ability <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">S4 and/or SAP ERP Implementation (e.g., Greenfield, Brownfield, Bluefield)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Seasoned Basis experience</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Data Center Migration (On-Premise-to-Cloud or Hybrid Models)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">System landscape models and Technical Architecture</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Cloud Architecture (Private, Public)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Transformation and/or Migration Experience (On-Premise -to- Cloud)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Integration and Extensibility (Business Technology Platform)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Cyber and Information security</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain SAP S/4 HANA, PI/PO, Portal, GRC, Solution Manger and IDM.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain SAP Hana platform and DB</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Monthly SAP CVE for all the above application.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain SAP Sybase DB</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Basic understanding of AWS EC2 instances.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Must have active TS SCI polygraph clearance and be able to maintain one. </li> </ul> Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132500 - 225300(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: <a href="https://www.sapnorthamericabenefits.com/en/public/welcome">SAP North America Benefits</a>. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446030 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

SAP NS2 Technical Quality Manager / Support Architect - Chantilly, VA TS SCI with Polygraph (Herndon, VA, US, 20171) @ SAP

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