We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. <div> Open for applicants based in Bangkok, Kuala Lumpur, Manila, or Jakarta. No relocation provided </div> Role Summary The Services Solutions Advisor (SSA) for Customer Success is a senior sales leadership role responsible for driving cloud subscription-based services revenue across Southeast Asia. The SSA will act as the regional expert for SAP Success Plans, Cloud Application Services (CAS), and Custom Innovation Services (CIS), shaping the go-to-market (GTM) strategy, enabling the field, and directly supporting strategic opportunities to achieve and exceed subscription services quota. Key Responsibilities <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif">Own and achieve the SEA cloud subscription-based services quota for Customer Success, with a focus on Success Plans, CAS, and CIS.</li> <li style="font-family:arial, helvetica, sans-serif">Define, localize, and continuously refine the GTM strategy for Success Plans, CAS, and CIS across Southeast Asia, aligned with regional and global priorities.</li> <li style="font-family:arial, helvetica, sans-serif">Act as the senior subject-matter expert for subscription services in customer-facing engagements, including discovery, value articulation, proposal shaping, and commercial structuring.</li> <li style="font-family:arial, helvetica, sans-serif">Partner closely with Account Executives, Cloud License Sales, and Customer Success teams to embed subscription services into account plans, territory plans, and key pursuits.</li> <li style="font-family:arial, helvetica, sans-serif">Lead and orchestrate complex, multi-country subscription services deals, ensuring effective qualification, solution design, pricing, risk management, and closure.</li> <li style="font-family:arial, helvetica, sans-serif">Build and deliver enablement for sales and presales teams on Success Plans, CAS, and CIS value propositions, use cases, packaging, and commercial models.</li> <li style="font-family:arial, helvetica, sans-serif">Drive pipeline generation for subscription services through targeted campaigns, partner collaboration, and strategic initiatives with marketing and ecosystem partners.</li> <li style="font-family:arial, helvetica, sans-serif">Provide structured feedback to portfolio, product, and delivery teams on market needs, competitive positioning, and offer evolution for Success Plans, CAS, and CIS.</li> <li style="font-family:arial, helvetica, sans-serif">Track, report, and forecast subscription services pipeline and bookings, ensuring visibility of performance by country, segment, and offering.</li> <li style="font-family:arial, helvetica, sans-serif">Represent Customer Services & Delivery in executive discussions with strategic customers, partners, and internal leadership across Southeast Asia.</li> </ul> Qualifications <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif">Bachelor’s degree in Business, Information Technology, Engineering, or related field; MBA or equivalent business qualification is an advantage.</li> <li style="font-family:arial, helvetica, sans-serif">10+ years of experience in enterprise software, cloud, or services sales, with at least 5 years focused on subscription-based or recurring revenue models.</li> <li style="font-family:arial, helvetica, sans-serif">Proven track record of meeting or exceeding quota in a regional or multi-country role, ideally within Southeast Asia.</li> <li style="font-family:arial, helvetica, sans-serif">Deep understanding of cloud subscription-based services, including success plans / customer success offerings, application management services, and infrastructure / technical services.</li> <li style="font-family:arial, helvetica, sans-serif">Demonstrated experience building and executing GTM strategies, including segmentation, value proposition development, and sales enablement.</li> <li style="font-family:arial, helvetica, sans-serif">Strong executive presence and communication skills, with the ability to engage C-level stakeholders and translate technical services into business value.</li> <li style="font-family:arial, helvetica, sans-serif">Experience collaborating in a matrixed environment with sales, presales, delivery, product, and partner organizations.</li> <li style="font-family:arial, helvetica, sans-serif">Fluency in English is required; Thai language skills are a strong advantage.</li> <li style="font-family:arial, helvetica, sans-serif">Willingness to travel across Southeast Asia as needed.</li> </ul> Success Measures <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif">Achievement of annual cloud subscription-based services quota for Success Plans, CAS, and CIS across Southeast Asia.</li> <li style="font-family:arial, helvetica, sans-serif">Growth in pipeline coverage and win rates for subscription services deals in key markets.</li> <li style="font-family:arial, helvetica, sans-serif">Increased attach rate of Success Plans, CAS, and CIS to cloud license opportunities and installed base – build value proposition for customers</li> <li style="font-family:arial, helvetica, sans-serif">Positive feedback from sales, customers, and partners on SSA support, expertise, and GTM leadership.</li> </ul> <div> </div> Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 445770 | Work Area: Presales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Services Solution Advisor (SSA), South East Asia - Premium Services Portfolio (Bangkok, TH, 10500) @ SAP

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