We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We are looking for an accomplished IT Technology Services Senior Specialist who is well versed in delivering consistent, high-quality results to join our Global Cloud Operations team. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA private Cloud adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. The Role: As an IT Technology Services Senior Specialist, you will be the the primary SPOC and E2E responsibles for customer SAP landscapes, responsible for the technical and architectural discussions with the customer, solution roadmap development. As a IT Technology Services Senior Specialist, you must: <ul style="margin-bottom:0.0cm;margin-top:8.0px"> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Have good knowledge of the entire SAP technology stack: NetWeaver, database, operating system (Linux, HANA, ASE)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Have experience with Hyperscaler and their virtualization technologies.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Have solid understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc. Being able to do troubleshooting of network issues (collaborating with network experts) is a big plus.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Analyse and implement SAP support methodology.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Ability to Own, Lead and coordinate operational tasks, escalations, process improvements.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Supports the operation of technical system landscapes.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Deliver high quality and ensure stable operations. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Identify top issues, define action plan, and drive the resolution process.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Solid know-how on various SAP Technologies; SAP products and Hyperscaler</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Pro-active, problem solving, "can-do" attitude and “customer first” mindset.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Capacity planning and management / Full people management life cycle.</li> </ul> What you bring <ul style="margin-bottom:0.0cm;margin-top:8.0px"> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">A bachelor's degree in computer science, Engineering, Information Management, or related field.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">10+ years of SAP Technical Administration (in the domain of SAP Basis)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Ability to work effectively as a virtual member of a dynamic, dispersed team (remote) Strong background in SAP Solutions, SAP technology and products and cloud technology.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Ability to coordinates delivery and projects as a team lead in a heterogeneous environment.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools. Solid understanding as well as experience in SAP HANA.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Customer centric mindset: Focus on highest service quality standards, customer success and achieving results.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Experience in Technical Architecture/Implementation/Change Management</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Deep experience in technical planning, implementation, and configuration </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Expert across multiple SAP and non-SAP technologies.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Capability to continuously acquire new knowledge and latest technologies in an independent, proactive way.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:130%;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Excellent communication both Verbal and Written in English and Chinese languages.</li> </ul> Where You Belong SAP Global Cloud Operations is part of the SAP Product Engineering board area in SAP. Global Cloud Operations is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery. #SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 451511 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

IT Technology Services Senior Specialist - GCO ECS TSM, SAP Basis, Shanghai/Dalian (Dalian China, CN, 116023) @ SAP

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