About this role
<p><span style=""><span style=""><strong>What it's about</strong></span></span></p><p> </p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%"><span style="">Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.</span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%"><span style="">We are looking for a <strong>Digital HR Specialist</strong> to join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.</span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%"><span style="">This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.</span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%"><span style=""><strong>Main Responsibilities</strong></span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Act as a subject matter expert in two or more <strong>SAP SuccessFactors modules</strong></span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Perform root cause analysis to resolve recurring issues and prevent future incidents.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.</span></li> <li style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"><span style="">Contribute to continuous improvement, digital innovation, and operational excellence initiatives.</span></li> </ul> <p style="line-height:15.0pt;margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt"> </p><style type="text/css"> .newspaper { h1 { font-size: 250%; font-family: Arial, Helvetica, sans-serif; } h2 { font-size: 200%; } p { font-size: 100%; } </style> <div class="newspaper"> </div> <div class="newspaper"><span style=""><span style=""><strong>What we expect</strong></span><br><p> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Bachelor’s degree in <strong>Human Resources, Business Administration, Information Technology, Data Analytics</strong>, or a related field preferred</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">At least <strong>5 years of relevant experience</strong> in HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Proven experience with <strong>ServiceNow HR Service Delivery</strong> is required, including hands-on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">At least one <strong>SAP SuccessFactors certification</strong> is required; additional HRIS or ServiceNow certifications are a strong advantage</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Agile, proactive, and eager to learn new HR systems and obtain further certifications</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Strong written and verbal communication skills in <strong>English</strong></span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Proficiency in <strong>Microsoft Office applications</strong>, including Word, Excel, and PowerPoint</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Flexibility to work alternative schedules or shifts, as needed</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"> </p></span></div> <div class="newspaper"> </div> <div class="newspaper"><span style=""><span style=""><strong>What we offer</strong></span></span></div> <div class="newspaper"><span style=""><p> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">A fast-paced, entrepreneurial, and international working environment in Manila</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Close collaboration with global and cross-functional teams</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Excellent learning opportunities in HR systems and professional development</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Broad exposure to Partners Group and the private markets industry</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"><span style="">Competitive salary and benefits package</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:10.0pt;line-height:115%"> </p></span><br> </div> <p style="text-align:justify"><span style="">www.partnersgroup.com</span></p> <p> </p> <p> </p> <hr> <p><span style="">Please be aware, fraudsters may pose as Partners Group recruiters. All g<span style="">enuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at </span><a href="mailto:[email protected]?subject=HELP%20FRAUDULENT%20ACTIVITY"><span style="">[email protected]</span></a></span></p> <p style="text-align:justify"> </p> <p> </p>