About this role
<p><span style=""><span style=""><strong>What it's about</strong></span></span></p><p> </p> <p><span style="">We are looking for an experienced Head, Investor Services to lead and develop an assigned Investor Services morning shift. The team is responsible for answering questions and requests from our clients and client relationship managers and contributes meaningfully to good client experience. This is a people leadership role and the successful candidate is responsible for service execution, quality, and continuous improvement, while driving short- to mid-term strategic initiatives across the whole Investor Services team.</span></p> <p> </p> <p><span style=""><strong>What you’ll do</strong></span></p> <p> </p> <ul> <li><span style="">Own operational execution: ensure timely, accurate delivery of Investor Services activities across the team; manage workload planning and resource allocation.</span></li> <li><span style="">Drive quality and risk mitigation: maintain and evolve the quality framework, perform quality assurance testing, conduct root cause analysis, and implement preventive measures.</span></li> <li><span style="">Partner with stakeholders: act as a key liaison across sales, operational teams and and clients; communicate and coordindate effectively across countries and time zones.</span></li> <li><span style="">Improve processes, tools and service offering: contribute ideas and implement improvements that enhance client experience, scalability, and control environment.</span></li> <li><span style="">Lead and develop the team: coach team members, support performance management, and build a high-performing culture aligned to our values</span></li> <li><span style="">Build for the future: support talent acquisition, succession planning, KPI adherence, and forward-thinking team structures that enable sustainable growth.</span></li> </ul> <p> </p><style type="text/css"> .newspaper { h1 { font-size: 250%; font-family: Arial, Helvetica, sans-serif; } h2 { font-size: 200%; } p { font-size: 100%; } </style> <div class="newspaper"> </div> <div class="newspaper"><span style=""><span style=""><strong>What we expect</strong></span><br><p> </p> <ul> <li><span style="">8–10 years of relevant experience in Investor Services / Transfer Agency / Private Wealth / fund servicing or closely related areas, including people management and team development, ideally gained in an international environment, with a strong service orientation and a proven track record of service excellence. </span></li> <li><span style="">Demonstrated end-to-end functional know-how across financial services operations, such as Hedge Fund/Private Equity operations with an ability to translate business needs into actionable plans and day-to-day execution.</span></li> <li><span style="">Prefer candidates with good understanding of fund accounting, fund documentation, financial statements and NAV drivers; comfortable discussing various impact, drivers, and operational implications with key and senior stakeholders.</span></li> <li><span style="">Demonstrated track record of leading initiatives or projects with broad (cross-team or firm-wide) impact.</span></li> <li><span style="">Confident communicator who can collaborate with sales colleagues and stakeholders across multiple countries.</span></li> <li><span style="">Solutions-oriented, forward-looking, and creative—able to identify issues, propose improvements, and drive implementation. Comfortable working in a dynamic environment.</span></li> </ul> <p> </p></span></div> <div class="newspaper"> </div> <div class="newspaper"><span style=""><span style=""><strong>What we offer</strong></span></span></div> <div class="newspaper"><span style=""><p> </p> <p><span style="">Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:</span></p> <p> </p> <ul> <li style=""><span style="">Professional, international working environment</span></li> <li style=""><span style="">Challenging, rewarding career within a growing company</span></li> <li style=""><span style="">Collaborative environment, with on-the-job training and mentorship opportunities</span></li> <li style=""><span style="">One-month sabbatical after every five years of service</span></li> <li style=""><span style="">Education assistance program</span></li> <li style=""><span style="">Fun office and team events, including volunteer opportunities to connect with and help our local communities</span></li> </ul> <p style=""> </p></span><br> </div> <p style="text-align:justify"><span style="">www.partnersgroup.com</span></p> <p> </p> <p> </p> <hr> <p><span style="">Please be aware, fraudsters may pose as Partners Group recruiters. All g<span style="">enuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at </span><a href="mailto:[email protected]?subject=HELP%20FRAUDULENT%20ACTIVITY"><span style="">[email protected]</span></a></span></p> <p style="text-align:justify"> </p> <p> </p>