About this role
<p><br> <span style=""><span style=""><b>What it's about</b></span></span></p> <p style="margin:0.0in"> </p> <p style="margin:0.0in"><span style="">We are looking for a seasoned ServiceNow expert to lead the technical evolution and strategic direction of our ServiceNow platform. This hybrid role blends deep engineering expertise with product ownership and solution architecture, requiring a strong ability to engage with business stakeholders, translate strategic needs into scalable solutions, and drive prioritization across competing demands. </span><span style="">You will be responsible for ensuring the platform delivers high-value outcomes across IT and business domains, including HR, Legal, Finance, and Operations.</span></p> <p style="margin:0.0in"> </p> <p style="margin:0.0in"><span style="">Key Responsibilities:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Balance technical feasibility, business impact, and resource availability to drive decision-making.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Architect and lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Define and enforce development standards, governance models, and platform best practices.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Ensure architectural consistency and alignment with enterprise IT strategy.</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"> </p><p><span style=""> <style type="text/css">.newspaper { h1 { font-size: 250%; font-family: Lato; } h2 { font-size: 200%; } p { font-size: 100%; } </style> </span></p> <div class="newspaper"><span style=""><span style=""><b>What we expect</b></span><br> <p> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Strong understanding of ServiceNow architecture, APIs, and integration strategies. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Experience in Agile product ownership and backlog management. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Demonstrated experience leveraging AI capabilities within ServiceNow</span></li> </ul> <p style="margin:0.0in"><span style=""><br><strong>Preferred skills:</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Strong communication, facilitation, and stakeholder management skills. </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"><span style="">Ability to influence without authority and drive consensus across diverse teams.</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in"> </p></span><br> </div> <p style="text-align:justify"><span style=""><span style=""><b>What we offer</b></span><br> <p> </p> <ul style="list-style-type:disc" type="disc"> <li style=""><span style="">Dynamic, entrepreneurial, and international work environment.</span></li> <li style=""><span style="">Culture that values diverse perspectives and innovative thinking.</span></li> <li style=""><span style="">Long-term career growth in a global, client-focused organization.</span></li> <li style=""><span style="">Supportive and open team culture.</span></li> <li style=""><span style="">Exposure to the private markets industry and mentorship from top professionals.</span></li> <li style=""><span style="">Competitive compensation, performance-based incentives, and long-term benefits.</span></li> <li style=""><span style="">20 vacation days annually and a one-month sabbatical every five years.</span></li> <li style=""><span style="">Hybrid work setup for flexibility and balance.</span></li> <li style=""><span style="">Education assistance, on-the-job training, and career development programs.</span></li> <li style=""><span style="">Fun team events and volunteer opportunities to give back to the community.</span></li> </ul> <p style=""> </p></span><br> </p> <p style="text-align:justify"><span style="">www.partnersgroup.com</span></p> <p> </p> <hr color="black"> <p><span style="">Please be aware, fraudsters may pose as Partners Group recruiters. All g<span style="">enuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at </span><a href="mailto:[email protected]?subject=HELP%20FRAUDULENT%20ACTIVITY"><span style="">[email protected]</span></a></span></p> <p style="text-align:justify"> </p>