About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Requisition Summary</H2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">As a PACCAR Parts Customer Center Specialist, you will deliver excellent service to our customers by identifying and deploying the best resource for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about PACCAR Parts from the front lines and gain useful insights. You will support essential drivers every day, making a positive impact on their business, our business, and the well-being of the greater supply chain. </span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Functions / Responsibilities</H2> </div><div><ul> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Determine and deploy the appropriate service resource.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Monitor job progress and provide timely updates to our customers.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Document details of each activity associated with each incident.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Establish and assure method of payment.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Qualifications</H2> </div><div><p> </p> <ul> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Bachelor's degree or actively pursuing, preferred</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Excellent communication skills</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Reasonable mechanical aptitude (specific truck knowledge desirable but not required)</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Strong PC capabilities</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Good organizational skills with ability to effectively prioritize</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Self-starter who is effective working under limited supervision</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ability to work a flexible shift including nights, weekends, and/or holidays</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Bilingual (Spanish, French or Punjabi) a plus but not required</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Experience with SalesForce or orther CRM experience desired.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Job Board Information</H2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>PACCAR Benefits:</strong><br>As a U.S. PACCAR employee, you have a full range of benefit options including:</span></span></p> <ul> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">401k with up to a 5% company match</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Fully funded pension plan that provides monthly benefits after retirement</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Tuition reimbursement for continued education</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Medical, dental, and vision plans for you and your family</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Flexible spending accounts (FSA) and health savings account (HSA)</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Paid short-and long-term disability programs</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Life and accidental death and dismemberment insurance</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">EAP services including wellness plans, estate planning, financial counseling and more</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">This position is eligible for a holiday gift</span></span></li> </ul> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Salary Range:</strong></span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $62,000 - $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.</span></span></p> <p><br><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Additional Information:</strong></span></span></p> <ul> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">PACCAR Parts is an E-Verify Employer</span></span></li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Division Information</H2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Company Information</H2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.<br> <br> Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!</span></span><br> </p> </div></div></div>