About this role
<style type="text/css">td { font-family: arial, helvetica, sans-serif; font-size: 14px; } .compact li, .sfpanel ul li { line-height: 100%; background: none; list-style-type: disc; padding: 0 0 3px 0; } .sfpanel ul { padding-left: 16px; padding-right: 20px; margin: 0; } ul, menu, dir { -webkit-padding-start: 16px; } ul { padding-left: 16px; padding-right: 20px; margin: 0; } </style> <p><strong><span style="font-size:14.0px">IT | London |</span><span style="font-size:14.0px"> </span></strong></p> <p> </p> <p><span style="font-size:14.0px">A diverse product and service portfolio across a wide range of industries. Moments of high quality enjoyment. A blend of tradition and history with start-up flair. Internationality meets regionality. Family-oriented. This is the Oetker Group. Do you want to work in an environment built on trust and appreciation? Then you've come to the right place.</span></p> <p><span style="font-size:14.0px">Our focus is on people! We strive to offer our employees a wide range of development opportunities and responsibilities. Appreciative and respectful collaboration forms the basis of our cooperation throughout the Group. Discover the employee-oriented corporate culture of the Oetker Group for yourself and strengthen our team in the long run.</span></p> <p><span style="font-size:14.0px"> </span></p><p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">Dr. Oetker is a state-of-the-art Pizza Production Facility in London, Ontario. With our Head Quarters in Germany, and operations in over 40 countries around the world, we are an international company with deep family roots dating back to 1891. Our London facility which employees about 300 associates was built in 2014 and showcases modern, highly automated, high volume production lines where we produce Ristorante, Casa di Mama and Giuseppe pizzas under the Dr. Oetker label.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">In our facility, we start with raw materials such as flour and yeast to make a great pizza crust, topping with sauce and ingredients to make a fantastic, finished pizza and then freezing and packaging the pizzas for retail distribution. </span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">The <strong>System Administrator </strong>will join a tight knit, hands on IT team supporting North American locations with a focus on on-site operations in a food manufacturing environment. You will handle first and second level support, manage tickets and improve local IT operations. This is an <strong>onsite</strong> role based out of our <strong>London</strong> Facility, with regular time spent on the production floor supporting end users and systems, working Monday to Friday. However, flexibility is essential to align with production schedules and business needs.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">Reporting to the <u>Head on IT Canada and US</u> you will:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Provide day-to-day support and issue resolution; both virtually and on the shop floor</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Coordinate and escalate items with global IT teams</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Assist with projects including device lifecycle, network upgrades, and cloud adoption</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Maintain accurate asset tracking and documentation</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Support and administer core technologies including Microsoft 365, Entra ID (Azure AD), Windows, and endpoint management (Intune)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Support networking and production (IT/OT) environments</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Contribute to standardization and continuous improvement of support processes</span></li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><u><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">Qualifications:</span></u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">5+ years of experience in IT support or infrastructure roles</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Comfortable working <u>on-site</u> full-time in a food manufacturing environment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Strong troubleshooting skills across multiple technologies</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Able to prioritize workload and follow issues through to resolution</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Focused on reliability, responsiveness, and user support</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Experience with Microsoft 365 and modern workplace technologies</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Exposure to Microsoft Entra ID (Azure AD) and cloud-based identity services</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Strong knowledge of Windows environments (client and server)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Familiarity with endpoint management (e.g., Intune) and a variety of mobile devices (iOS, Android)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Understanding of networking, systems administration, and IT/OT security fundamentals</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Team-oriented, with the ability to contribute and share knowledge</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Clear communicator with both technical and non-technical users</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Self-motivated, organized, and adaptable in a dynamic, hands-on environment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">Comfortable supporting both office and production/shop floor users</span></li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">The expected base salary range for this position is <em>CAD $70,000 to CAD $85,000</em> depending on several factors such as experience, skills, education, and budget</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">Dr. Oetker Canada Ltd. also offers several generous employee benefits paid for by the company including health and dental, wellness and family support programs, life and disability insurance, retirement savings plan, paid leave programs, development and enhanced vacation program.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">No relocation support available.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif">To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Dr. Oetker Canada Ltd.</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><a name="_Hlk220491913"></a><span style="font-size:12.0pt;font-family:Arial, sans-serif">We are committed to our communities, our customers, our consumers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We welcome all applicants. Please contact Human Resources at </span><a title="mailto:[email protected]" href="mailto:[email protected]" target="_blank" rel="noopener"><span style="font-size:12.0pt;font-family:Arial, sans-serif">[email protected]</span></a><span style="font-size:12.0pt;font-family:Arial, sans-serif"> if you require an accommodation at any time during the recruitment process. Please note, only candidates selected will be contacted. </span></p><div class="oetker_jobtemplate"> <p style="text-align:justify"><span style="font-size:12.0px"><strong> </strong></span><br> </p> </div>