We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact. Location: Madrid, Spain Expected start date to end date: May 1st, 2026 – December 31st, 2026 Project scope and deliverables In this role, you will design and implement AI-driven automation solutions to improve the efficiency and effectiveness of Product Owners, Project Managers, Development Managers, and Scrum Masters. You will: <ul> <li>Build automated workflows using tools such as n8n to streamline processes like reporting, ticket handling, and communication flows</li> <li>Develop and optimize prompts for AI tools (e.g., Claude) to automate tasks such as meeting summaries, backlog refinement suggestions, and status reporting</li> <li>Create Python-based scripts to integrate systems, process data, and support automation pipelines</li> <li>Connect enterprise tools (e.g., Jira, ServiceNow, collaboration platforms) through APIs into intelligent workflows</li> <li>Deliver reusable automation assets (prompt libraries, workflows, scripts) that can be adopted across teams</li> </ul> Your work will directly impact productivity by reducing manual effort and enabling faster, data-driven decision-making. Business impact – Your work will contribute to transforming how Product and Engineering teams operate by: <ul> <li>Reducing repetitive manual tasks through AI and automation</li> <li>Accelerating decision-making with AI-generated insights and summaries</li> <li>Increasing consistency and quality in reporting, communication, and backlog management</li> <li>Enabling scalable adoption of AI across support and delivery processes</li> </ul> Team environment and collaboration – You will work closely with Product Owners, Scrum Masters, Development Managers, and AI specialists within the Customer Support organization. <ul> <li>Collaborate with cross-functional teams to identify automation opportunities</li> <li>Receive mentorship from experienced AI engineers and product leaders</li> <li>Work in an agile environment with exposure to real enterprise use cases</li> </ul> Learning opportunities During this internship, you will gain hands-on experience in: <ul> <li>AI application in enterprise environments (prompt engineering, LLM integration)</li> <li>Workflow automation and orchestration (e.g., n8n, API integrations)</li> <li>Python-based automation and data processing</li> <li>Real-world Product and Engineering operations in an agile setup</li> <li>Designing scalable AI use cases with measurable business impact</li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Additional context </li> </ul> This role offers a unique opportunity to work at the intersection of AI, automation, and product operations, contributing to innovative initiatives that shape the future of AI-driven support at SAP. <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">What You’ll Bring </li> </ul> We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning. <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Currently enrolled in a degree in Computer Science, Engineering, Data Science, or a related field</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong programming skills in Python and solid understanding of SQL</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Familiarity with APIs, data formats (JSON), and system integrations</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Interest or experience in AI tools (e.g., Claude, GPT) and prompt engineering</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Analytical mindset with strong problem-solving capabilities</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proactive attitude with a willingness to experiment and learn quickly</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong communication skills and ability to work in a collaborative environment</li> </ul> Where You Belong Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology. <ol> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.</li> </ol> About the Team & Environment You will join a highly innovative, fast-paced team operating at the intersection of AI, automation, and product operations within SAP Customer Support. The team combines engineering, product thinking, and AI expertise to deliver real, measurable impact through automation and intelligent workflows. The environment is collaborative, agile, and outcome-driven, where ideas are quickly translated into prototypes and scaled solutions. You will work closely with Product Owners, Scrum Masters, Development Managers, and AI specialists in a cross-functional setup, contributing to real enterprise use cases from day one. We value individuals who are hands-on, curious, and proactive, with a strong interest in building and experimenting. The role is ideal for someone who enjoys solving problems end-to-end, is comfortable navigating ambiguity, and takes ownership of delivering tangible results. This position offers strong exposure to cutting-edge AI applications, including prompt engineering, workflow automation, and agent-based systems, while also developing core technical skills in Python, APIs, and data handling. You will gain visibility into strategic AI initiatives and have the opportunity to contribute to solutions that scale across the organization. What makes this experience unique is the ability to work on high-impact, real-world problems, shaping how AI is applied in enterprise support at scale, while being supported by experienced mentors and a global SAP ecosystem focused on innovation, learning, and growth. Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide! #LifeAtSAP #SAPNextGen Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 441584 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid

SAP iXp Intern - SAP Customer Support AI Automation Engineer (Madrid, M, ES, 28020) @ SAP

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