We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. ABOUT THE ROLE The Digital Customer Success Manager is key to creating an industry-leading digital customer success experience. This role aims to optimize customer onboarding, drive solution adoption, strengthen customer retention, and champion overall customer success across SAP Cloud solutions. By blending 1:Many initiatives with personal engagement, the CSM will support a large portfolio of customers delivering two pre-defined success plans. KEY RESPONSIBILITIES <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Customer Success & Adoption:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Engage with customers according to a pre-defined success delivery plan on a 1:1 basis and execute 1:many initiatives to drive customer outcomes at scale.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Deliver pre-defined services and milestone activities throughout the customer value journey.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Pursue high standards of customer satisfaction and loyalty by sharing SAP resources, including webinars, trainings, events, and best practices.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Encourage and assist customers in solution- and AI adoption strategies considering industry best practices.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Analyze and interpret customer data to identify at-risk customers and take appropriate corrective actions by involving cross-functional teams.</li> </ul> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Renewals & Expansion:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Identify cross selling opportunities to expand the customer solution portfolio and collaborate with the account team.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Build and leverage a network of key internal stakeholders from different functions to support customer success.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Contribute to improving overall customer satisfaction and accelerating SAP’s reference pipeline.</li> </ul> </ul> REQUIREMENTS <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Skills & Experience:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Minimum 3 years of experience in a customer-facing role within the software industry, managing complex customer relationships and service deliveries.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Experience with Business AI and SAP cloud solutions like S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, Business Technology Platform, Business Data Cloud or Procurement is a plus.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Proven experience managing a high volume of customer engagements effectively.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Strong ability to work with diverse, cross-functional teams.</li> </ul> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Interpersonal Skills:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Creative problem-solving abilities under pressure.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent listening, written, and oral communication skills in both English and German.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Strong interpersonal skills to build relationships internally and externally.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Strong orientation towards teamwork and collaboration.</li> </ul> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Education & Qualifications:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s Degree.</li> <li style="color:black;margin-bottom:0.0cm;text-align:justify;line-height:150%;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Fluency in both of the following languages required: German & English.</li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:150%;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Location: <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:150%;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">The offices are located in Barcelona.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:150%;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">The role combines working from home and working from the office.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:150%;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">It is not a 100% remote or fully offsite role.</li> </ul> </li> </ul> Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 445493 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Digital Customer Success Manager (D-CSM) - MEE - Barcelona German speaker (Barcelona, ES, 08019) @ SAP

About this role

Ready to apply?