About this role
<p><img src="https://www.hants.gov.uk/-/media/Images/Site-images/wcms-hcc-logo.png" style="height:115.0px;width:437.0px"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Details:</b></H2> </div><div><p><strong>Job Reference: </strong>HCC624451</p> <p><strong>Salary Range: </strong>£40,643 - £45,077 per annum</p> <p><strong>Work Location: </strong>Elizabeth II Court, Winchester (Hybrid Working)</p> <p><strong>Hours per week: </strong>37</p> <p><strong>Contract Type: </strong>Permanent </p> <p><strong>Closing Date: </strong>17 July 2026</p> <p><strong>Interview Date:</strong> 4 - 5 August 2026</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Role:</b></H2> </div><div><p>Hampshire County Council is one of the best performing local authorities in the country; we provide high quality public services to Hampshire residents and our IT teams are central to that success.</p> <p> </p> <p>We are looking for <strong>IT Service Management Analyst</strong> to join the team supporting and developing HCC IT Service Management Tool (Ivanti).</p> <p> </p> <p>The Service Management tool underpins the Service Management and Service Delivery capabilities of IT to enable the initiatives and business of the broader County Council and its Partners.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll do:</b></H2> </div><div><p>The role has both support and development responsibilities. It involves fault diagnosis and resolution of issues within the tool, including working with the third-party vendor and IT colleague alike. It also requires delivery of technical requirements to develop the tool - analysis, design, estimating, development, testing and implementation.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we’re looking for:</b></H2> </div><div><p>We are looking for someone who is self-motivated, with excellent communication skills, logical and rational reasoning and an ability to quickly absorb information and understand new technology.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Why join us?</b></H2> </div><div><div> <p><span>Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.</span></p> <p> </p> <p><span>Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and <a title="" href="https://www.hants.gov.uk/jobs/why-choose-us" target="_blank" rel="noopener">benefits package</a></span><span>.</span><span> </span></p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Information:</b></H2> </div><div><p>IT Service Management Analyst <a title="" href="https://sway.cloud.microsoft/PYPNrICW8eM6YLPD?ref=Link" target="_blank" rel="noopener">Candidate Pack</a></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Contact Details for an Informal Discussion:</b></H2> </div><div><p>Gregory Pearson, IT Systems Support and Dev Analyst on <a title="" href="mailto:[email protected]" target="_blank" rel="noopener">[email protected]</a></p></div></div></div><p> </p> <p>Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.<br> </p> <p>In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.<br> </p> <p>We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.</p> <p><br> </p> <p><img src="https://www.hants.gov.uk/-/media/Images/Site%20images/disability-confident-employer" style="width:250.0px;height:121.0px"></p>