About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we do</b></H2> </div><div><p> </p> <p><span style="font-size:12.0pt">Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.</span><br><br><span style="font-size:12.0pt">In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.</span><br><br><span style="font-size:12.0pt">We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.</span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Purpose</b></H2> </div><div><p> </p> <p><span style="font-size:12.0pt">The <strong>Quality Technician </strong>is responsible for managing the QHSE management process for non-medical products in accordance with the ICRC's QHSE policy. They support buyers around the world in the evaluation of testing laboratories and suppliers, as well as in the validation of item specifications for purchase contracts. They oversee the collection, maintenance, analysis, reporting, and continuous improvement of all Quality Management data, ensuring data integrity, KPI accuracy, and timely insights to support quality performance and decision-making. </span></p> <p> </p> <p><span style="font-size:12.0pt">The<strong> </strong>role involves people management responsibilities, overseeing the Performance Management & Development (PMD) Cycle and providing continuous coaching, feedback and training support for the team members. </span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Accountabilities & functional responsibilities</b></H2> </div><div><p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><u>QHSE Performance Management & Specifications</u></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Oversee the QHSE data collection, analysis and ensure data integrity, KPI accuracy, traceability, compliance, and timely insights.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Evaluate data, using statistical methods for analysis, interpreting results, and communicate on dashboards.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monitor customer/supplier complaints, review workflows for improvement, and train support on best practices.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Create, validate and publish Acceptance Quality Limit (AQL) documentation; ensure detailed technical specifications and AQLs are embedded in RFQs, RFTs and contracts.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><u>Quality Control and Management of Inspection Service Contracts</u></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Supervise daily QC processes (documentation, sample management, equipment calibration); maintain and update the JD Edwards quality module.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Review, validate and distribute inspection reports; investigate supply discrepancies and execute corrective actions (e.g. penalties or lot rejections) for non-conforming products.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Manage Annual Tenders and Frame Agreements for Inspection Services; perform Quality, Social and Environmental audits of external labs and inspection agencies.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><u>Assessment/Evaluation of ICRC Suppliers</u></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Partner with Procurement and Transport to conduct quality, social and environmental assessments at supplier manufacturing sites.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide feedback and issue Corrective Action Plans based on audit findings.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support and coach teams during supplier communications and monitor Supplier Relationship Management (SRM) quality metrics.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications / Education & Professional Experience Required</b></H2> </div><div><p> </p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Minimum 3 years tertiary qualification in Quality Management or related degree</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Minimum 6 years of relevant experience in metrology, sampling, quality inspection and/or purchasing/warehousing</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Proven experience in assessments/audits</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Extensive knowledge in the application of ISO requirements</span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Desired profile and skills</b></H2> </div><div><p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Excellent command of written and spoken English; French is a plus</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Advanced computer skills (Word, Excel, Power Point, Databases), fluent internet user</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Able to write clear and concise documents and assess legal aspects of supplier/manufacturer capacity</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Precise with keen eye for details, rigorous with high sense of confidentiality and integrity</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Independent with sense of responsibility and initiative</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt">Analytical and organizational skills</span></span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Team spirit and good communication skills with a customer focus orientation</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Staff supervision and management skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Able to travel for short support missions within the region</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p> </p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Rewarding work in a humanitarian and multicultural environment</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Attractive social benefits</span></li> <li style="font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Hybrid working model - 3 days mandatory on-site presence</span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional information</b></H2> </div><div><p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Type of role: Quality Technician</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working rate: 100%</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Location: Belgrade Global Hub (Tresnjinog Cveta 1, Belgrade)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Job level: B3</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Length of assignment: Open-ended contract</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Type of position: Resident (The vacancy is open <strong>only for persons with Serbian citizenship or a valid work permit </strong>in the Republic of Serbia)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Application deadline: 7/7/2026</span></li> </ul> <p style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </p> <p style="text-align:center"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.</span></p> <p style="text-align:center"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">If you are interested in this position, please send us your<strong> CV / Motivation letter in English</strong>. Only shortlisted candidates will be contacted.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our values</b></H2> </div><div><p> </p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this <a href="https://careers.icrc.org/content/Our-Values/?locale=en_GB " target="_blank" rel="noopener">page.</a></span></li> </ul> <p> </p></div></div></div>