About this role
<p><strong>MAIN PURPOSE</strong></p> <p>The Regional Commercial Executive acts as an interface between the Regional Brand Director, the Operational Marketing team, supports departments and the markets. He/she ensures the smooth flow of sales operations, orders processing, shipment, stock quota management and pricing between the markets and the Brand Holders.</p> <p> </p> <p><strong>KEY RESPONSIBILITIES</strong><strong> </strong></p> <ul> <li>Ensure smooth and timely order processing and shipment</li> <li>Ensure timely orders submission and release confirmation by customers</li> <li>Check order quantities, reference numbers and prices of the orders</li> <li>Maximize orders fill rate by securing quota and fresh stocks. Provide recommendation to customers on substitute references for out of stock items</li> <li>Transmit the orders to Customer Service after validation and follow up to ensure timely invoicing of orders</li> <li>Track and update back orders</li> <li>Follow up on timely payment for prepayment customers</li> <li>Summarise and update master orders tracking file by customer</li> <li>Assist customers in credit note related issues</li> <li>Notify Finance and Regional Sales Director on account and order block</li> <li>Ensure the reliability of customer information entered in SAP</li> <li>Set up new customer account in system workflow with relevant stakeholders<strong> </strong></li> </ul> <p> </p> <p><strong>Manage order forecasts</strong><strong> </strong></p> <ul> <li>Analyse the quantities ordered per customer in accordance with previous year and current year budget</li> <li>Ensure timely purchase forecast submission by customers</li> <li>Support management with risk assessments in purchase forecast accuracy</li> <li>Track and ensure quota consumption for all customers to minimize excess and obsolescence charge</li> <li>Run and validate forecast wave submission by customers to support Marketing team</li> <li>Monitor promotion stock needs, quota and re-adjust forecasts in cooperation with the other markets (transfer of quantities) if necessary</li> </ul> <p> </p> <p><strong>Prepare and maintain prices</strong><strong> </strong></p> <ul> <li>Ensure smooth implementation of BPI’s price policy</li> <li>Prepare pricing template for senior management’s review and approval. Upload approved prices in SAP before order processing</li> <li>Adjust set prices in accordance with the margin negotiated for each customer</li> <li>Validate the prices per customer with the Regional Sales Director</li> <li>Send new prices to the customers and confirm implementation date</li> </ul> <p> </p> <p><strong> </strong><strong>Consolidate timely monthly sales reports</strong></p> <ul> <li>Ensure timely market submission of sell in and retail sales reports from markets</li> <li>Check and make sure all markets fill in the data accurately and completely</li> </ul> <p> </p> <p><strong>Contribute to marketing plan implementation</strong></p> <ul> <li>Arrange shipment of lab samples, preseries, PR kits and marketing tools to the markets</li> <li>Arrange shipment of products to office for sponsorship and gifting</li> <li>Coordinate guest attendance and registration for marketing seminars</li> </ul> <p> </p> <p><strong>Coordinate product registration requirement</strong></p> <ul> <li>Coordinate product registration requirement with customers and brand holder Regulatory teams to facilitate shipments</li> </ul> <p> </p> <p><strong>REQUIREMENTS </strong></p> <ul> <li>At least 5 years experience as a sales coordinator/administrator or similar role</li> <li>Confident and approachable who strives in delivering excellence for Customer Service</li> <li>Highly organisational skills, detail-oriented and ability to manage several projects and meet deadlines</li> <li>Ability to priortise own workload</li> <li>Strong communication skills</li> <li>Well versed in IT skills – Microsoft Excel (intermediate), SAP system</li> <li>Data analytics experience is a bonus</li> </ul> <p> </p> <p><strong>We are proud to be certified as a Great Place to Work® in Singapore — a testament to our commitment to employee experience and workplace culture. </strong></p>