MAIN PURPOSE The Regional Digital Retail Technology Manager is responsible for owning and overseeing point‑of‑sale (POS) and middleware solutions across the organization’s regional and Singapore markets. This role serves as the regional owner for POS and POS-related integration solutions, with end‑to‑end accountability for successful delivery, operational stability, and continuous improvement. Working closely with regional leadership, vendors, and cross‑functional teams, the role ensures effective implementation, integration, and optimisation of retail technology solutions that support business operations, scalability, and long‑term reliability. KEY RESPONSIBILITIES Project Management and Vendor Collaboration <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Lead end‑to‑end planning and execution of regional POS and POS-related middleware/integration rollouts, ensuring alignment between business requirements, technology roadmaps, and vendor delivery plans. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Provide hands‑on technical leadership and strategic guidance to project teams and vendors, ensuring successful and high‑quality implementations. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Own vendor governance, including delivery performance reviews, SLA management, contract negotiation, and escalation processes, ensuring reliable service delivery, cost efficiency, and operational stability. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Act as the primary regional and Singapore point of contact for POS and middleware solutions, translating business needs into technical requirements and ensuring clear communication across IT teams, users, and vendors.</li> </ul> Ongoing Support and Optimization <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Own steady‑state operational performance of regional POS and POS-related middleware/integration, working closely with vendor L2/L3 support teams to ensure stability and timely issue resolution. </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensure operational readiness during rollouts, including cutover, hypercare, and transition to steady‑state support. </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Analyse operational and performance metrics to identify opportunities for system optimisation, process improvement, and cost efficiency. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensure up‑to‑date documentation, knowledge transfer, and training materials are maintained to support regional teams, enable sustainable operations, and meet audit and compliance requirements.</li> </ul> REQUIREMENTS <ul style="margin-top:0.0in;margin-bottom:8.0pt"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience) </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">5+ years of experience owning and supporting regional or enterprise‑level POS platforms (e.g., Cegid, Retail Pro, iVend, NEC) </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Proven experience delivering POS and middleware implementations, integrations, and ongoing operations </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Strong technical understanding of POS systems, including hardware, software, integrations, and middleware </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Solid project delivery and vendor management skills, with experience managing external service providers </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Ability to communicate technical concepts, risks, and decisions clearly to both technical and business stakeholders </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Strong analytical and problem‑solving skills, with the ability to assess trade‑offs and recommend practical solutions </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Experience in retail or e‑commerce operations; exposure to middleware and ERP integrations preferred </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Proactive, collaborative mindset with willingness to learn and adopt new technologies </li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;Times New Roman', serif">Ability to analyse performance data and apply insights to drive optimisation and continuous improvement</li> </ul> We are proud to share that Shiseido Asia Pacific & Shiseido Singapore has been awarded the Great Place To Work Certification™ by Great Place To Work®, the global authority on workplace culture and employee experience, since 2023.

Asia Pacific - Regional Digital Technology Manager (Singapore, 01, SG) @ Shiseido

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