About this role
<p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Create Your Experience of a Lifetime!</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).</span><br> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Benefits</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">MORE employee discounts on lodging, food, gear, and mountain shuttles</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">401(k) Retirement Plan </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employee Assistance Program</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent training and professional development</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Referral Program </span><br> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Full Time roles are eligible for the above, plus:</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Free ski passes for dependents</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Critical Illness and Accident plans</span></li> </ul> <p> </p><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Job Summary: </strong></span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Keystone Property Management is the premier property management company in Keystone, Colorado, providing on site management services to homeowner associations, individual homeowners and guests of our resort. The properties and guests we serve span over 50 different buildings across Keystone, making for a dynamic, fast paced and fun work environment. </span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"> </span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">The Guest Service Specialist travels around the resort executing a variety of duties. These duties vary depending on the needs of our guests on any particular day, and range from delivery of welcome amenities, light maintenance duties, to assisting a guest with a lock out or luggage delivery, to simply delivering additional towels and coffee. There are ample opportunities to interact directly with our owners and resort guests, having a lasting impact upon their vacation experience. </span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Job Specifications: </strong></span></span></p> <ul> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Housing: May Be Available</span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Outlet: Keystone Property Management </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Expected Pay Range: $22.00 - $25.51 / hour </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Shift & Schedule Availability: Full Time, Year Round </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Skill Level: Intermediate, Advanced </span></span></p> </li> </ul> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Job Responsibilities: </strong></span></span></p> <ul> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Provide exceptional service to homeowner associations, homeowners and guests. </span></span></p> </li> </ul> <ul> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Efficiently and safely balance priorities to execute on duties in a timely manner. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Positively interact with guests as you perform your nightly duties and deliveries. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Work independently to complete assigned duties, while constantly communicating broader team about priorities, successes and challenges, and expect the team to do the same, so that all team members are successful in executing nightly duties and deliveries. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Other duties as assigned </span></span></p> </li> </ul> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong>Job Qualifications: </strong></span></span></p> <ul> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Experience in a service position preferred </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">ability to demonstrate strong passion for guest service a must. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Strong verbal communication skills needed. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">General computer knowledge and comfort using smart phone apps, as all tasks are dispatched/managed/completed on a mobile app. </span></span></p> </li> </ul> <ul> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Valid driver's license and clean driving record required. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Familiarity with maintenance and building systems a plus. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">High school diploma or equivalent required. </span></span></p> </li> <li> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ability to lift up to 50 pounds and comfortably move in and out of a vehicle and up and down stairs. </span></span></p> </li> <li><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">The schedule may vary between AM and PM shifts </span></span></li> </ul><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The expected pay range is $21.47/hr - $26.29/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><em>Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.</em></span></p> <p align="right"> </p> <p align="right"><span style="font-size:10.0px"><em>Requisition ID 515094</em><br><em>Reference Date: 06/03/2026 <br><em>Job Code Function: Guest Services</em></em></span> <span style="font-size:10.0px"><em><em> </em></em></span></p>