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Production Support Specialist - 2nd level (f / m / d) (Prague, CZ) @ Deutsche Börse AG

Prague, CZOnsiteFull-time
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About this role

<p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">Your area of work: </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">The Clearstream IT Operations department is operating for the Deutsche Börse AG the IT-infrastructure of the order routing procedures for the trading floor exchanges (Xontro) and providing the connected systems with real-time stock data for further processing. </span></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">The IT-infrastructure is based on the IBM mainframe processors, which are also the platform for clearing and settlements, vault management and corporation-wide SWIFT message traffic. The Production Support unit is also operating the windows, Linux and mainframe applications for the Clearstream Banking Frankfurt AG, Clearstream Banking Luxembourg and the Brain Trade. </span></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">Your responsibilities:</span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">Mainframe</span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Production Support 2nd level for the applications in a 2-shift operation (Monday – Friday, 06 am – 10 pm)</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Support weekend activities including IPL&apos;s of mainframe systems, release launches, maintenance</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Maintenance and tuning of scheduled workloads </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Setup of mainframe monitoring using various tools like TOPX, XyMon, REXX, OpsGenie</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Application development support for new launches, change management, troubleshooting JCL / CA-7</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Mainframe capacity management upgrade / downgrade based on expected volume </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Support of setup of file transfer connections via Sterling Connect Direct, SFTP, NJE, RJE</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">File transfer security setup user authorization and node encryption </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Setup of file transfers using the various file transfer tools</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Troubleshot file transfer or connection issues</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Output management using RMS, LDMS, CA-Spool</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Second Level Mainframe Support for any batch errors or delays</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.4in;text-indent:-0.2in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">Cloud</span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Support projects teams in Cloud based applications on GCP, Azure</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Environment preparation production releases GitHub, CyberArk Setup </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Setup cloud monitoring using various tools like GitHub, BMC Patrol, Dynatrace, UC4, AlertX, Shell Scripting </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Second Level Cloud Support for crashing pods, failing pipelines, project fixes, performance issues</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Deployment of cloud applications using Jenkins, ArgoCD, RedHat OpenShift console, GCP/Azure Portal</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">General </span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">On Call</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">CRM7 software/release change management</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">CRM7 incident management</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">JIRA change management </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Microsoft Office </span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">Your profile: </span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">At least 2 years of work experience in IT supporting area </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Experience with IBM mainframe processors and cloud technologies </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Knowledge of the following mainframe tools: JCL, CA7/CA11, TSO/ISPF, Beta92 </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Team player with good communication skills, highly motivated and flexible</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Proficiency in written and spoken English</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Following experience is a plus:</span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Experience with z/OS systems</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Knowledge of technology: RedHat Openshift, Azure, GCP, Github, Jenkins, ArgoCD, Artifactory, Kibana</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Monitoring tools: Prometheus / Grafana / Xymon </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Experience with batch jobs, JCL, Shell scripting</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Knowledge of the following tools: RMS, LDMS, CA-Spool, REXX</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Knowledge of filetransfer products like Sterling Connect direct and SFTP</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">University degree in the IT area</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">You can look forward to our benefit package:</span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Hybrid Work and Flexible working hours </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Work from abroad - 12 days of remote work from EU countries per year </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Group Share Plan - discount on company shares </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Pension fund contribution - 3% of your gross salary (5% after 5 years with us) </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Health &amp; Wellbeing - fully covered Multisport card, life &amp; accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days) </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">25 vacation days </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Mobility - fully covered public transport in Prague &amp; free parking </span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Flexible Benefit Account (Pluxee) - 1200 per month </span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Free Access to E-Learning Platforms, Internal Development Programs, Mentoring &amp; Learning Budget</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p>

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