Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. Other Employee Benefits <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Paid SICK time</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Paid PTO after 500 hrs.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">401(k) Retirement Plan</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Employee Assistance Program</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Excellent training and professional development</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Referral Program</li> </ul> To Learn More, please review the <a href="https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US">Perks and Benefits</a> Job Summary: Each Front Desk Supervisor will be responsible for monitoring the activities and performance of all these positions during his or her shift and both will work together to insure that high standards and efficiency are maintained. Directly supervises front desk, and has overall responsibility for the smooth operations of the front desk. Job Specifications: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Starting Wage: $19.25/hr</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Employment Type: Summer Seasonal 2026 </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Shift Type: Full Time hours available</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Minimum Age: At least 18 years of age </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Housing Availability: Yes</li> </ul> Job Responsibilities: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Function as the team lead for the Front Desk staff and insure they are providing the required guest service according to brand standards and National Park Service standards.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Assists other departments when necessary and keeps management informed of hotel activities and problems.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Assists the management with requested administrative duties.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Check guests into cabins in a courteous, efficient manner while using the Property Management System.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Check guests out by accurately posting any necessary charges and payments in the Property Management System.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Book activities and dining reservations for non-resident guests.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Coordinates special requests; notifies Housekeeping and/or Maintenance Department of any items or complaints.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Coordinates with Housekeeping to insure rooms are ready for guests by check-in; notifies housekeeping of room status changes.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Provide guests with an orientation to the resort accurately answering their questions.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Assists guest with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Oversees billing issues and guest recovery refunds when necessary.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Answers all phone calls to front desk and transfers calls or takes messages.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Make walk-in reservations as necessary.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling complimentary water station. </li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Balance cash drawer and turns in balanced cashier audit at end of shift.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Other duties as assigned</li> </ul> Job Requirements: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">1 year previous hotel experience</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Supervisory experience preferred</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Valid US Driver’s License</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience with Word, Excel, Windows</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Experience with Property Management Systems</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Fluent in speaking, reading and writing English</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to perform under pressure</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Strong communication skills</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Excellent people skills</li> </ul> Preferred Skills: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">Cash Handling</li> </ul> What's In It For You? <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">FREE Wi-Fi</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">FREE National Park Pass to Grand Teton National Park and Yellowstone National Park</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">40% retail discounts plus online ProDeals</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">20% grocery and restaurant discounts</li> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif">$112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles) </li> </ul> Before you apply, visit <a href="http://www.tetonemployee.com/" target="_blank" rel="noopener">http://www.TetonEmployee.com</a> for detailed information about housing and other information you will find helpful. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Lead Front Desk Agent (Moran, WY, US) @ Vail Resorts

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