About this role
<p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><span style="font-family:Arial, sans-serif">Permanent Contract - Knowlegde & Customer Care processes Lead (M/F/X)</span></strong></p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><span style="font-size:5.0pt;line-height:107%;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><span style="font-family:Arial, sans-serif;color:black">At Sephora, beauty means feeling recognized, valued, and fulfilled, both individually and collectively. It means building deep connections with others, celebrating diversity and inclusion, unlocking your potential, and taking action every day to make a positive impact.</span></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><span style="font-family:Arial, sans-serif;color:black">Since our creation in 1969 in Limoges, France, and our integration into the LVMH Group in 1997, we have continued to reinvent prestige beauty. Today, we are still breaking the rules, driven by our purpose: to champion a world of inspiration and inclusion where everyone is invited to celebrate their beauty freely.</span></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><em><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></em></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><span style="font-family:Arial, sans-serif;color:black">With 56,000 employees in 35 countries, including 15,000 in the Europe and Middle East region, we bring together customers, brands, and enthusiasts within the largest and most vibrant beauty community in the world. With a selection of nearly 500 brands, along with our own brand, Sephora Collection, we offer the most unique and diverse product range: fragrances, makeup, haircare, skincare… and much more.</span></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><em><span style="font-size:11.0pt;font-family:Arial, sans-serif">This role is based in La Défense.</span></em></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><em><span style="font-family:Arial, sans-serif;color:black">You will excel and thrive in this role if you are eager to…</span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt 72.0pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif"> </span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Lead or contribute to high-impact digital projects:</span> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Be the entry point for projects impacting Customer Service and draft the appropriate processes and training materials</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Ensure launch quality with the partner teams and conduct a post-project review</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Lead and contribute to the launch or transfer of a new Customer Service operation in Europe</span></li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt 72.0pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Contribute to the continuous improvement of customer relations:</span> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Optimize our internal content (knowledge base for our advisors) and external content (Customer FAQ)</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Ensure that our internal processes reduce the operational workload of teams (handling isolated cases)</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Coordinate crisis situations and ensure that the partner is able to respond to our customers</span></li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 72.0pt;text-align:justify;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Co-build the customer relationship knowledge management strategy and ensure its deployment across Europe:</span> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Manage the external partner responsible for the customer advisor knowledge base by challenging its roadmap and identifying initiatives that can support Sephora’s strategy</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 1.2px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Set up content management processes to ensure their quality and long-term effectiveness</span></li> </ul> </li> </ul> <p style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 8.0pt 36.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><em><span style="font-family:Arial, sans-serif"> </span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><em><span style="font-family:Arial, sans-serif">Don’t hesitate to apply if:</span></em></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">You have a strong customer mindset</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">You are recognized for your leadership, especially in cross-functional settings, and for your organizational skills</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">You have previous management experience (an apprentice will report directly to you)</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 0.0cm 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">You are fluent in English</span></li> <li style="text-align:justify;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.4px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">You have at least 8 years of experience in a similar role (customer service project management, content management and writing is a plus)</span></li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><em><span style="font-family:Arial, sans-serif">By joining us, you will discover:</span></em></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:windowtext">A community</span></strong><span style="font-family:Arial, sans-serif;color:windowtext"> where authenticity is a strength, and where our team spirit is enriched by our differences. You will be surrounded by talented teams you will be proud to work with.</span></li> <li style="color:black;text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:windowtext">A culture</span></strong><span style="font-family:Arial, sans-serif;color:windowtext"> that fosters personal development and leadership, with resources and opportunities to learn, innovate, and grow.</span></li> <li style="color:black;text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:windowtext">Meaningful work</span></strong><span style="font-family:Arial, sans-serif;color:windowtext"> where every action matters: whether creating unique experiences for our customers or inspiring the beauty world, we operate in an environment where everyone helps make a difference.</span></li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><span style="font-family:Arial, sans-serif">Together, let’s share something beautiful.</span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><em><span style="font-family:Arial, sans-serif">At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for all.</span></em></p><p style="text-align:center">__________ </p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><em><span style="font-size:2.0pt;line-height:107%;font-family:Arial, sans-serif;background-color:lightgrey"> </span></em></p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><span style="font-family:Arial, sans-serif">CDI – Lead connaissance et process relation client (F/H/X)</span></strong></p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:107%"><strong><span style="font-size:5.0pt;line-height:107%;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Chez Sephora, la beauté, c’est se sentir reconnu, valorisé et épanoui, aussi bien individuellement que collectivement. C’est tisser des liens profonds avec les autres, célébrer la diversité et l’inclusion, révéler son propre potentiel et agir chaque jour pour avoir un impact positif.</span></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Depuis notre création en 1969 à Limoges, en France, et notre intégration au sein du groupe LVMH en 1997, nous n’avons cessé de réinventer la beauté de prestige. Aujourd’hui encore, nous continuons de casser les codes, portés par notre raison d’être : </span><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">promouvoir un monde d’inspiration et d’inclusion où chaque personne est invitée à célébrer librement sa beauté.</span></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><em><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></em></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Avec 56 000 collaborateurs dans 35 pays dont 15 000 dans la région Europe et Moyen-Orient nous réunissons clients, marques et passionnés au sein de la communauté beauté la plus vaste et la plus vibrante au monde. Grâce à une sélection de près de 500 marques, et à notre propre marque, Sephora Collection, nous proposons la gamme la plus unique et diversifiée de produits : parfums, maquillage, soins capillaires, soins de la peau… et bien plus encore. </span></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><em><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Ce poste est basé à La Défense.</span></em></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Vous excellerez et vous épanouirez dans ce rôle si vous souhaitez…</span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt 72.0pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:6.0pt;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Leader ou contribuer à des projets du digital à fort impact :</span> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:6.0pt"> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Être le point d’entrée des projets impactant le Service Client et rédiger les process et supports de formation adéquats</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">S’assurer de la qualité du lancement avec les équipes du partenaire et dresser un bilan post-projet</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Piloter et contribuer au lancement ou transfert d’un nouveau Service Client en Europe</span></li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt 72.0pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:6.0pt;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Contribuer à l’amélioration continue de la relation client :</span> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:6.0pt"> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Optimiser notre contenu interne (base de connaissance pour nos conseillers) et externe (FAQ Client)</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">S’assurer que nos process internes diminuent la charge opérationnelle des équipes (traitement cas isolés)</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Coordonner des situations de crise et s’assurer que le partenaire peut répondre à nos clientes</span></li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt 72.0pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:6.0pt;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Co-construire la stratégie de la gestion de la connaissance relation client et s’assurer de son déploiement sur l’Europe :</span> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:6.0pt"> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Piloter le partenaire externe de la base de connaissance conseillers clients en challengeant sa roadmap et en identifiant les initiatives pouvant servir la stratégie de Sephora</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 1.2px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Mettre en place des process de gestion de contenus pour s’assurer de leur qualité et efficacité sur le long terme</span></li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><em><span style="font-family:Arial, sans-serif"> </span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><em><span style="font-family:Arial, sans-serif">N’hésitez plus à postuler si vous avez… ou si vous êtes…</span></em></strong></p> <ul style="margin-bottom:6.0pt;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Au moins 8 ans d’expérience à un poste similaire (gestion de projets, et la gestion de contenu conseillers / clients comme une base de connaissance est un plus).</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Une forte orientation client</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Reconnu.e pour votre leadership, notamment en transverse, et votre organisation</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Déjà managé (une alternante vous sera directement rattachée).</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="font-family:Arial, sans-serif;color:black">Un niveau d’anglais courant</span></li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></em></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif">À nos côtés</span></em></strong><strong><em><span style="font-size:11.0pt;font-family:Arial, sans-serif">, vous découvrirez : </span></em></strong></p> <ul style="margin-top:0.0cm;margin-bottom:6.0pt"> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Une communauté</span></strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> où l'authenticité est une force, et où notre esprit d’équipe se nourrit de nos différences. Vous serez entouré d’équipes talentueuses avec lesquelles vous serez fier de collaborer.</span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Une culture</span></strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> qui favorise le développement personnel et le leadership, avec des ressources et des opportunités pour apprendre, innover et évoluer. </span></li> <li style="margin:0.0cm 0.0cm 6.0pt 0.4px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Un métier</span></strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> qui a du sens où chaque action compte : qu'il s'agisse de créer des expériences uniques pour nos clients ou d'inspirer l'univers de la beauté, nous évoluons dans un environnement où chacun contribue à faire la différence. </span></li> </ul> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Ensemble, partageons quelque chose de beau.</span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p><p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm 0.0cm 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><em><span style="font-size:11.0pt;font-family:Arial, sans-serif">Chez Sephora, nous célébrons la diversité et nous nous engageons à créer et à favoriser un environnement inclusif pour tous.</span></em></p>