About this role
<p><strong>*12 month fixed-term contract*</strong></p> <p><br>At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty.</p> <p> </p> <p>As part of the LVMH family, Sephora's excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer growing twice faster than the market. Across Australia and New Zealand, we have circa 36 stores, a growing online platform and we plan to grow this year on year. Not only do we have stores we also have a head office based in Sydney CBD. Sephora has a diverse number of roles to offer.</p> <p> </p> <p>Sparked by energy and excitement, our passion is contagious. So, if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.</p> <p> </p> <p><strong><u>While at Sephora, you'll enjoy...</u></strong></p> <p> </p> <ul> <li>Opportunities for personal development here in Australia and New Zealand</li> <li>Opportunities across our global group of high-end luxury brands</li> <li>Gifted products throughout the year along with store discounts of up to 45% off</li> <li>Paid Parental Leave, Birthday Leave & Personal Leave </li> <li>Health and well-being initiatives including: Discounted Gym memberships & 24/7 Mental Health well-being programs</li> <li>Life Insurance</li> <li>Unique online learning platform</li> <li>Fun social calendar</li> <li>Fortnightly Pay + Super</li> </ul> <p> </p> <p><strong><u>The Opportunity:</u></strong></p> <p> </p> <p>The Head of Digital is responsible for accountability for the strategy, profit and loss, and client experience of our biggest store across ANZ.</p> <p> </p> <p><strong><u>You’ll Shine Here If You Enjoy…</u></strong></p> <p><strong><u> </u></strong></p> <p><strong><u>Owning E-Commerce Growth and Performance</u></strong></p> <ul> <li>Taking ownership of the AU/NZ e-commerce revenue target and delivering against key commercial objectives.</li> <li>Monitoring and optimising performance across all digital platforms, including app, mobile site and desktop.</li> <li>Developing and executing strategies to improve customer acquisition, conversion and retention.</li> <li>Driving innovation across the online customer journey, including payments, delivery and overall shopping experience.</li> <li>Leading major e-commerce campaigns and omni-channel promotional events, including Black Friday and other key trading periods.</li> </ul> <p> </p> <p><strong><u>Optimising the Online Customer Experience</u></strong></p> <ul> <li>Identifying opportunities to improve commercial performance through data-driven insights, innovation, and continuous optimisation.</li> <li>Leveraging competitor analysis, customer insights, and analytics to enhance site navigation, content, merchandising, checkout, and promotional experiences.</li> <li>Partnering with regional teams to deliver personalised customer experiences across all digital touchpoints.</li> </ul> <p> </p> <p><strong><u>Building Strong Partnerships and Leading Teams</u></strong></p> <ul> <li>Collaborating with local and regional stakeholders, as well as cross-functional teams and external partners, to deliver impactful e-commerce initiatives.</li> <li>Leading, coaching and developing a high-performing team in a dynamic, fast-paced environment.</li> <li>Acting as the voice of the e-commerce function, representing the team in leadership forums and contributing to strategic business decisions.</li> </ul> <p> </p> <p><strong><u>Direct Reporting Lines</u></strong></p> <p><strong><u> </u></strong></p> <ul> <li>E-Commerce Manager</li> <li>Senior Executive E-Commerce</li> <li>E-Commerce Executive</li> <li>E-commerce Operations Executive</li> <li>Senior Executive CRM</li> </ul> <p> </p> <p><strong> </strong></p> <p><strong><u>We would love to hear from you if you have:</u></strong></p> <p> </p> <ul> <li>At least 10 years of Digital experience - ideally from the beauty/fashion industry</li> <li>Tertiary education in Commerce, Digital Technology (highly desirable but not essential)</li> <li>Demonstrated commercial acumen with the ability to identify opportunities and business decisions that drive results.</li> <li>Proven ability to set strategic direction, translate vision into actionable plans</li> <li>Experience managing complexity and ambiguity</li> <li>A collaborative leadership style that builds strong relationships across teams and fosters a culture of partnership and shared success.</li> <li>The ability to inspire, engage and develop high-performing teams</li> </ul> <p> </p>