Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings! WHAT IS DELEK? WHAT DO WE DO? We are a boutique-sized diversified downstream energy company with a range of assets, including petroleum refining and logistics. <ul> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Our refineries in Texas, Arkansas, and Louisiana have a combined crude capacity of 302,000 barrels per day </li> <li style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Our logistics business currently owns and operates 720 miles of crude and product pipelines, a 600-mile crude oil gathering system, and storage tanks and terminals. </li> </ul> DELEK BENEFITS: We offer fantastic benefits that include up to a 10% match on 401K on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day one with a 30% premium rebate annually! We value your well-being and all employees now have access to the Calm app for FREE, which is used for meditation, stress management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates our employees to improve Delek’s year-over-year company, business unit, and individual results. With some of the highest bonus payouts in recent years, we know that our success is due to our talented and dedicated team. We are looking for individuals like you to help us continue this momentum and bring new ideas to the table. At Delek, you will have the opportunity to make an impact and grow your career in a supportive and innovative environment. <div class="wordmargin"> JOB SUMMARY The HR Service Center Manager is responsible for overseeing HR service delivery provided by an external vendor. This role serves as the primary liaison between the company and the third-party service provider, ensuring high-quality, consistent, and compliant HR support for employees. The Specialist drives vendor performance, manages escalations, and partners with internal HR stakeholders to continuously improve service delivery and employee experience. EDUCATION AND EXPERIENCE <ul> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> 4 year / Bachelor's Degree (Required) </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> In lieu of the above education requirements, an equivalent combination of education and experience may be considered. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Four (4) or more years Experience managing or working with third-party vendors or outsourcing providers required (Preferred) </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Six (6) or more years Experience in HR operations, shared services, or HR service center experience (Required) </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> No Licensure or Certification Required. </li> </ul> JOB REQUIREMENTS <ul> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Strong understanding of HR processes, including employee lifecycle, benefits, payroll, and compliance </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Experience with HRIS systems (e.g., Workday, SAP SuccessFactors) and case management tools </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Proven experience with SLA/KPI management and reporting </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Demonstrates attention to detail </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Experience supporting business executive, including decision making, escalating and delegating tasks. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Ability to influence without direct authority </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Excellent verbal and written communication skills </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Demonstrated ability to ensure appropriate follow up to keep all stakeholders informed on progress of tasks and projects and able to escalate appropriately to management when needed </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Strong attention to detail, ability to multi-task, meet strict deadlines, problem solve, and work well under pressure with aggressive deadlines </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Self-motivated, needing minimal supervision, while maintaining strict confidentiality. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Act as the Delek lead for the third-party HR Service Center provider </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Manage and resolve escalated or complex HR cases, including sensitive employee relations matters </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Conduct regular service reviews, governance meetings, and performance evaluations with the vendor & HR management </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Analyze trends in inquiries, case volumes, and service gaps to recommend process improvements </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Ensure alignment between vendor processes and internal HR policies, procedures, and compliance requirements </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Collaborate with HR Centers of Excellence (COEs), Payroll, IT, and HR Business Partners to ensure seamless service delivery </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Ensure compliance with federal, state, and local labor laws and company policies </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Assist in development and maintenance of knowledge base content, SOPs, and employee self-service resources </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Support implementation of new HR programs, policies, and system enhancements with the service provider </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Lead or participate in HR projects, system implementations, and process enhancements </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Identify opportunities for automation, efficiency gains, and cost optimization </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Provide training, guidance, and feedback to vendor teams as needed </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Ensure data privacy, security, and regulatory compliance standards are consistently met </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Support audits, reporting, and documentation requirements </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Identifies opportunities to increase accuracy and develops/recommends/implements solutions. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Performs analysis of data, processes, policies, procedures and/or systems. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Composes thorough and detailed written technical documentation, procedures, manuals, etc. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Presents organized and thorough information and data appropriate for intended audience. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Provides timely and professional support to all internal/external customers and vendors. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> Establishes and maintains effective, collaborative work relationships both internally and externally. </li> <li style="line-height:1.0;font-family:verdana, geneva, sans-serif;font-size:12.0pt"> While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. </li> </ul> CORE COMPETENCIES CHANGE AGILITY (LEVEL 2 SUPPORTING): Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results. COLLABORATION (LEVEL 2 SUPPORTING): Sees connection points across the organization and partners effectively with others to achieve common goals. DECISION MAKING (LEVEL 2 SUPPORTING): Selects a course of action to reduce risk and uncertainty and create optimal outcomes. DRIVE FOR RESULTS (LEVEL 2 SUPPORTING): Drives to achieve challenging performance objectives. TEAM BUILDING (LEVEL 2 SUPPORTING): Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team. #LI-MG1 </div> We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

HR Service Center Manager (Brentwood, TN, US, 37027) @ Delek US

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