About this role
<p> </p> <p>As <strong>Agile Coach and IT Process Lead for IT Applications</strong>, you are accountable for all <em>internal IT processes</em> within the IT Applications domain, overseeing a team of approximately 130 employees located in <strong>Hamburg, Porto, and Pécs, …</strong>. You drive optimization, standardization, transparency, efficiency, and continuous improvement across all processes to ensure stable, scalable, and future‑ready IT operations with long-time experience in <strong>KANBAN Methodology</strong><br>With a strong <strong>agile mindset</strong>, passion for <strong>shaping the future</strong>, and hands‑on leadership, you enable the teams to deliver high‑quality IT services and products that support business success.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <p><strong>Process Ownership & Governance</strong></p> <ul type="disc"> <li>Own, design, and continuously improve all internal IT processes within the domain of IT Applications.</li> <li>Ensure process alignment across different locations and promote a unified operating model.</li> <li>Establish clear governance frameworks, KPIs, and performance tracking for all process areas.</li> <li>Ensure compliance with ITIL principles and internal policies.</li> <li>Introduce <strong>KANBAN Flightlevel</strong> - based on Atlassian Jira - as leading methodology to reach transparency and steerability</li> </ul> <p><strong>Leadership & Organizational Development</strong></p> <ul type="disc"> <li>Lead, inspire, and develop ~120 employees across multiple teams and competency areas.</li> <li>Foster an agile, collaborative, and high-performing culture.</li> <li>Promote empowerment, transparency, and ownership across all teams.</li> <li>Ensure effective workforce planning, talent development, and succession readiness.</li> </ul> <p><strong>Agile & Continuous Improvement</strong></p> <ul type="disc"> <li>Strongly promote agile values (focus, openness, commitment, respect, courage) across the organization.</li> <li>Introduce and mature agile methods (Scrum, <strong>Kanban</strong>, Retros, Planning, etc.).</li> <li>Drive an environment of continuous improvement, learning, experimentation, and innovation.</li> </ul> <p><strong>Operational Excellence</strong></p> <ul type="disc"> <li>Ensure stable, efficient, and reliable IT processes to support business-critical applications.</li> <li>Manage escalations, risk mitigation, process bottlenecks, and cross-location dependencies.</li> <li>Enable seamless collaboration between IT operations, project teams, and business stakeholders.</li> <li>Establish a new demand process together with different Business Areas</li> <li>Develop and maintain high service quality and customer satisfaction.</li> </ul> <p><strong>Change & Transformation Leadership</strong></p> <ul type="disc"> <li>Drive change management initiatives to support new ways of working, process redesigns, and organizational shifts.</li> <li>Communicate complex topics clearly to all stakeholder levels.</li> <li>Ensure adoption, engagement, and alignment during transformation phases.</li> <li>Act as a role model for assertiveness, solution orientation, and proactive decision-making.</li> </ul> <p> </p> <p><strong>Profile</strong></p> <p><strong>Experience & Skills</strong></p> <ul type="disc"> <li>Several years of experience in IT process management and IT leadership</li> <li>Strong understanding of <strong>ITIL</strong>, <strong>agile methods</strong>, and modern IT delivery models.</li> <li>Proven leadership experience in multi-location or international environments.</li> <li>Ability to guide large teams and manage diverse stakeholder groups.</li> <li>Assertiveness combined with empathy and strong communication skills.</li> <li>Act as moderator, mediator or coach depending on the situation</li> <li>High resilience and motivation to shape the future of IT applications.</li> </ul> <p><strong>Mindset & Personal Traits</strong></p> <ul type="disc"> <li>Agile mindset with passion for collaboration and continuous learning.</li> <li>Structured, proactive and solution-oriented working style.</li> <li>Enjoyment in <em>creating the future</em> and driving meaningful change.</li> <li>Strong analytical capabilities and process thinking.</li> <li>Entrepreneurial thinking paired with a hands-on mentality</li> </ul> <p><strong>Additional Qualifications</strong></p> <ul type="disc"> <li>Experience in transformation programs or process harmonization initiatives is a plus.</li> <li>Fluent English</li> <li>Willingness to travel (approx. 30%).</li> </ul> <p> </p> <p> </p><table style="width:1625.78px" border="0"> <tbody> <tr> <td style="height:36.0px"> <div> <div id="tor__fintJobDescFooter_div"><span id="sr-only-notify-tor__fintJobDescFooter"></span></div> <div id="tor__fintJobDescFooter_readOnlyDiv"> <div id="tor__fintJobDescFooter_content"> <div id="tor__fintJobDescFooter_readOnlyDiv"> <div id="tor__fintJobDescFooter_content"> <p>Recruitment Team<br>For questions please contact us via [email protected]<br>Please apply exclusively via the “Apply now” button. Recruiter: Vasco Bessa We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.</p> </div> </div> </div> </div> </div> </td> </tr> </tbody> </table> <p> </p>