About this role
<p>In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023</p> <p> </p> <p>Your role in our team:<br><br></p> <p>You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.</p> <p> </p> <p> </p> <p>Key Tasks:</p> <ul> <li>Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.</li> <li>Run hands-on project management with our internal business and IT CRM community as well as external partners.</li> <li>Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.</li> <li>Drive CRM user adoption and enable users globally.</li> <li>Promote benefits of CRM within the organization.</li> <li>Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack.</li> <li>Drive clear functional specification setting for user stories / use cases.</li> <li>Define product owner visions setting and aligning CRM enhancement roadmaps with divisions.</li> </ul> <p> </p> <p> </p> <p>Your profile:</p> <ul> <li>Degree/ Bachelor/ MBA in Engineering fields with excellent results.</li> <li>2–5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.</li> <li>Experience in fast-paced corporate environments and/or IT or strategy consulting is an advantage.</li> <li>Background in sales or service functions (project, strategic, or operational) is preferred.</li> <li>Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; experience with adjacent technologies is a plus.</li> <li>Demonstrated commitment to continuous learning, such as Salesforce or equivalent certifications/training (e.g., Salesforce Trailhead), is an advantage.</li> <li>Results-oriented individual with strong drive, commitment, and personal initiative.</li> <li>Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple hierarchies in a matrix organization.</li> <li>A team player with a hands-on, agile mindset.</li> <li>Fluency in English (mandatory); German proficiency is an added advantage for both verbal and written communication.</li> </ul><p> </p> <p> </p> <p><strong>Recruitment Team</strong></p> <p>For questions please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.</p> <p>Please apply exclusively via the “Apply now” button. We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.</p>