About this role
<div style="border:currentColor;color:#000000;height:auto;margin-bottom:0.0px;margin-left:0.0px;margin-right:0.0px;margin-top:0.0px;width:100%"> <p><span style="color:#706f6f"><b>Location: Calgary, AB, Canada <br> <b>Job ID:</b> 88697 </b></span></p> <h1 class="slogan"><span style="color:#dc0000;font-size:38.0px">We Elevate... Quality of urban life</span></h1> <p class="static-company-description"><span style="color:#706f6f">Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.<br> <br> With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line. </span></p> <p> </p> <p class="prefix-job-title"><span style="color:#706f6f"><b>Join us as a</b></span></p> <h1 class="job-title"><span style="color:#dc0000;font-size:28.0px">Account Manager (Service Contracts) </span></h1> <p> </p> <div id="jobcontent" style="width:100%"> <div class="custom-tasks"> <h4 style="font-size:14.0px"><b>Your main responsibilities</b></h4> <div style="color:#706f6f;font-size:14.0px"><p>As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.</p> <p> </p> <p><strong>Essential function</strong></p> <p>Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer commercial inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments. </p> <p> </p> <p><strong>Essential duties</strong></p> <ul> <li>Drive portfolio growth (Conversions, Protection, Recoveries, Price Adjustments, Schindler Ahead) while ensuring compliance with sales policies.</li> <li>Lead individual sales performance through consistent achievement of KPIs, maintaining a high level of accountability, and delivering exceptional customer experiences that support long-term client relationships and business growth.</li> <li>Support and administer Sales priorities, processes, and product/service promotion to maximize portfolio performance</li> <li>Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.</li> <li>Collaboration: Partner daily with the Field Superintendent (Service Leader) and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery. </li> <li>Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.</li> <li>Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.</li> <li>Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures</li> <li>Manage a portfolio of customer accounts and work closely with the Finance team to support collections, resolve billing inquiries, and maintain account health<span style="background-color:white;color:white">#LI-JD1 </span></li> </ul> </div> </div> <div class="custom-requirements"> <h4 style="font-size:14.0px"><b>What you bring</b></h4> <div style="color:#706f6f;font-size:14.0px"><ul> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Bachelor’s Degree – preferably in Business or Engineering</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing, and installation of capital equipment </span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Proficient in MS Suites (Office, PowerPoint, Excel, Teams)</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Communication: Communicate clearly and articulately</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Customer Service: Demonstrate customer focus through improving performance Demonstrate commitment to customer service through improving customer satisfaction</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance </span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Persuasion: Motivate customers to act or react in a manner to support business growth</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Presentation: Ability to present materials clearly and engage audience</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Arial, sans-serif">Teamwork & Managing Stakeholders: Ability to interact with all levels and be an integral part of the operation while managing expectations <span style="color:white">#LI-JD1 </span></span></span></li> </ul> </div> </div> <div class="custom-benefit"> <h4 style="font-size:14.0px"><b>What’s in it for you?</b></h4> <ul> <li style="color:#706f6f">Competitive Salary (commensurate with experience)</li> <li style="color:#706f6f">Competitive Bonus Incentive Program or Commission Plan</li> <li style="color:#706f6f">Wide range of professional and leadership development opportunities</li> <li style="color:#706f6f">Competitive Extended Health, Dental & Vision Plans</li> <li style="color:#706f6f">Generous Paid Time Off Plans</li> <li style="color:#706f6f">Tuition Reimbursement Program</li> <li style="color:#706f6f">Competitive Group RRSP with Company Match</li> </ul> <div style="color:#706f6f;font-size:14.0px"> </div> </div> <div class="custom-contact"> <h4 style="font-size:14.0px"><b>We Elevate… Your Career</b></h4> <p style="color:#706f6f;font-size:14.0px">Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.<br> <br> <b>Are you ready to embark on a new journey? Join #TeamSchindler! <br> Discover more on <u><a href="https://www.schindler.com/en/careers.html" target="_blank">our career website</a></u>.</b><br> <br> By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.</p> </div> <p><b><b> </b></b></p> </div> <p><span style="color:#706f6f"><em>At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.</em></span></p> </div>