About this role
<p><strong>About Atos Group</strong></p> <p> </p> <p><a title="" href="https://atosgroup.com/" target="_self">Atos Group</a> is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. </p> <p><br>The <a title="" href="https://atosgroup.com/en/our-group/leadership" target="_self">purpose of Atos Group</a> is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. </p><p><span style="text-decoration:underline"><em><strong>Service Delivery Manager -</strong></em> <strong><em>Contract Lifecycle Management</em></strong></span></p> <p> </p> <p><strong>Location</strong>: any state of Mexico (remote)</p> <p><strong>Language</strong>: English fluent</p> <p> </p> <p> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Atos is seeking an experienced Service Delivery Manager (SDM) to oversee Contract Lifecycle Management for one of our major global accounts. In this highly visible and client-facing role, you will manage third‑party IT outsourcing contracts end-to-end, ensure compliance, support procurement cycles, and serve as a trusted advisor to both our client and internal delivery teams. This position is ideal for someone who thrives in a fast-paced environment, enjoys managing complex contract portfolios, and excels at cross-functional collaboration.</span></p> <div style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif" align="center"><hr align="center" size="2" width="100%"></div> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Responsibilities: </span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Contract & Documentation Management</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Maintain and update intercompany agreements, data protection documents, and purchase orders.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Manage third‑party contracts for software, hardware, managed print services, and monthly pass-through (PT+) items.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Keep policies and procedures (PPM chapters) current and aligned to contract changes.</span></li> </ol> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Financial & Invoicing Operations</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Review monthly invoice backup data, validate goods receipts, manage invoice redactions, and ensure accurate tax handling.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Ensure billing accuracy and completion within required timelines.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Conduct financial analysis and maintain monthly cash flow forecasts.</span></li> </ol> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Tracking & Compliance</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Manage the Master Contract Tracker (MCT) for all contract renewals, billing amounts, and agreement details.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Maintain logs, reporting, and documentation for audits, renewals, and monthly reporting requirements.</span></li> </ol> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Procurement & Renewal Support</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Obtain and validate vendor quotes; verify usage, asset details, and year-over-year cost changes.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Support procurement negotiations for cost increases over thresholds.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Align contract renewals with the client’s future technology and migration plans.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Draft and coordinate Work Orders (WOs) through approval and signature workflows.</span></li> </ol> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Financial Forecasting & Reporting</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Review monthly P&L reports and research anomalies.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Forecast revenue and coordinate with finance on accruals, deferrals, and variance explanations.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Update rolling 13‑month client cash flow forecasts monthly.</span></li> </ol> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Client Relationship & Governance</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Meet weekly with client counterparts (“2‑in‑the‑box”) and respond to inquiries within 24 hours.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Present updates at monthly governance meetings.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Identify and drive process improvements across contract operations.</span></li> </ol> <div style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif" align="center"><hr align="center" size="2" width="100%"></div> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt">Required Qualifications</span></strong></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">10+ years of experience drafting, negotiating, and managing IT outsourcing contracts (Managed Services, ITO, SaaS, software licensing).</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Strong commercial acumen and the ability to resolve issues independently.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Experience with P&L, revenue forecasting, and basic accounting concepts.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Understanding of software licensing, maintenance contracts, and IT outsourcing terms.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Excellent written communication skills.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Hands-on experience with MS Office, SharePoint, and basic Ariba functions.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Ability to manage multiple priorities, work cross-functionally, and communicate with all levels of management.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">Strong organizational skills, reliability, and a proactive mindset.</span></li> </ol> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt">#LI_MEX</span></p><p> </p> <p> </p> <p>Here at Atos, diversity and inclusion are embedded in our DNA. <a title="" href="https://www.atosgroup.com/en/our-group/csr/social" target="_self">Read more</a> about our commitment to a fair work environment for all.<br> </p> <p> </p> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. <a title="" href="https://atos.net/en/about-us/corporate-responsibility-and-sustainability" target="_self">Find out</a> more on our CSR commitment. </p> <p style="text-align:center"> </p> <p style="text-align:center"><br><strong>Choose your future. Choose Atos.</strong></p> <p> </p> <p> </p>