About this role
<p> </p> <p> </p> <p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p> <p> </p> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p> <p><strong> </strong></p> <p>What will your story be? Apply now! </p> <p><strong>Learn more: <a href="https://www.jti.com/" target="_blank" rel="noopener">jti.com</a></strong></p> <p><strong> </strong></p> <p><strong> </strong></p><p style="text-align:center"><span style="font-family:verdana, geneva, sans-serif;font-size:18.0pt"><strong>CRM Campaign Coordinator <span style="font-size:18.0pt"><span style="line-height:107%;font-family:Verdana, sans-serif">(m/f/d)</span></span></strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Position:</strong> The CRM Campaign Coordinator plans, executes, and optimizes CRM campaigns to drive engagement, retention, and customer value, ensuring high-quality delivery and continuous performance improvement.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Responsibilities:</strong></span></p> <p> </p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Plan and execute CRM campaigns across email, SMS, and push channels based on business objectives and campaign calendar</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Coordinate campaign execution with regional stakeholders and internal departments to ensure alignment</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Build and validate customer segments based on data, behavior, and campaign objectives while ensuring compliance with marketing consents</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Configure campaigns in CRM systems (e.g. Adobe Campaign) and prepare campaign assets</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Perform quality assurance checks, including test sends, to ensure accurate and flawless campaign execution</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Monitor campaign performance (open rate, CTR, conversion, retention) and analyze results</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Identify and implement optimization actions to improve campaign effectiveness</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Manage campaign calendar and support execution planning processes</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensure high attention to detail and consistency in campaign delivery</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>Requirements:</strong></span></p> <p> </p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">University degree in marketing, business, analytics, or a related field</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Min. 2 years of experience in CRM, marketing automation, or digital marketing</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Hands-on experience in end-to-end CRM campaign execution</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience with CRM tools, preferably Adobe Campaign</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Strong understanding of customer segmentation, targeting, and lifecycle marketing</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to analyze campaign performance and optimize results</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Basic SQL knowledge</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Good English (written and spoken)</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong>What to expect?</strong></span></p> <p> </p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Cross-functional collaboration with regional and internal teams</span></li> </ul> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits </span></li> </ul> <div align="center"> </div><p> </p> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p> <p>Next Steps:</p> <p> </p> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p> <p> </p> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p> <p> </p> <p>If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data <em><a href="https://do.jti.pl/klauzula_rekr.pdf" target="_blank" rel="noopener">here.</a></em></p> <p> </p> <p>Procedure on internal breaches reporting and follow–up procedure for JTI Polska regulating the rules for whistleblowers reporting is available at <a href="https://do.jti.pl/sygnalisci.pdf"><u>https://do.jti.pl/sygnalisci.pdf</u></a>.</p> <p><em> </em></p> <p><img style="width:702.0px;height:105.0px" src="https://dmscdn.successfactors.com/f0393a182bc3d43cdd46e3df28dbbde7d982623bb4b7f86c61d0bb748c90e7f2/static_content/e61cae4d54d148edb07a/Top_Employers_Europe_Poland_2026.png" alt=""></p> <p> </p>