About this role
<p><img style="height:100%;width:100%" src="https://performancemanager5.successfactors.eu/doc/custom/JTIPROD/Internal_banner.jpg" alt=""></p> <p> </p> <p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p> <p> </p> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p> <p><strong> </strong></p> <p>What will your story be? Apply now! </p> <p><strong>Learn more: <a href="https://www.jti.com/" target="_blank" rel="noopener">jti.com</a></strong></p> <p><strong> </strong></p> <p><strong> </strong></p><p>Department: Sales<br>Location: Hong Kong <br>Reporting to: Trade Marketing Manager</p> <p> </p> <p style="text-align:center"><span style="font-size:24.0pt"><strong>Sales Operations Associate</strong></span></p> <p><br>The Sales Operations Associate supports distributor/Sales Agent effectiveness and ensures disciplined trade marketing execution across markets. The role coordinates operational alignment between internal teams and distributor/Sales Agent partners, provides guidance on program execution and documentation standards, and helps resolve day-to-day issues to drive consistent execution in trade channels. The position also manages end-to-end SAP administration for trade marketing activities, including budget setup and control, PR/PO processing, and payment/credit coordination in line with financial policies and governance requirements.</p> <p> </p> <p><em>As the <strong>Sales Operations Associate, </strong></em><em>you will:</em></p> <ul> <li>Coordinate trade program execution requirements, timelines, and system readiness with Sales and Trade Marketing teams</li> <li>Support trade program deployment (for example rentals, POSM, visibility initiatives) by ensuring accurate setup and alignment with commercial plans</li> <li>Prepare operational trackers, reports, and summaries for business reviews and performance discussions</li> <li>Ensure clear communication and alignment between office teams and field teams on execution rules, documentation, and follow-ups</li> <li>Support onboarding and day-to-day operational alignment to ensure distributor/Sales Agent understanding of trade marketing processes and requirements</li> <li>Coach distributor/Sales Agent partners on execution standards, documentation requirements, payment processes, and compliance expectations</li> <li>Monitor execution accuracy, claim quality, and process adherence; highlight gaps and recommend improvements</li> <li>Act as the liaison between internal stakeholders and distributor/Sales Agent partners to address issues and improve collaboration</li> <li>Coordinate credit note and payment processes for trade marketing investments, ensuring alignment between approved spend and actual execution</li> <li>Validate invoices, claims, and supporting documents prior to submission for payment processing</li> <li>Work with Finance to resolve discrepancies, mismatches, and delayed settlements</li> <li>Maintain tracking of outstanding credits, payments, and reconciliations to reduce financial and operational risks</li> <li>Coordinate contract administration for trade marketing programs, including vendor onboarding, documentation, and renewal tracking</li> <li>Liaise with Procurement, Legal, and Finance to ensure compliance with governance standards and required approvals</li> <li>Support sourcing activities (for example quotation comparisons, supplier coordination, cost validation) for merchandising and trade investments</li> <li>Maintain organized records of contracts, quotations, approvals, and financial documents to support audits</li> <li>Manage SAP processes for trade marketing activities, including budget setup, spending control, and administration in line with financial controls</li> <li>Prepare, submit, and monitor Purchase Requisitions (PRs) and Purchase Orders (POs), ensuring accuracy and compliance with approval workflows</li> <li>Track budget utilization vs. plan across programs, channels, and vendors, and provide visibility on variances and risks</li> <li>Support month-end/period-end activities including accruals and reconciliation between SAP records and trade execution</li> </ul> <p> </p> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor’s degree in Business Administration, Finance, Marketing, or a related field</li> <li>Atleast 3-5 years experience in FMCG or comparable industry sales</li> <li>Fluent in English and Cantonese; proficiency in Mandarin is an advantage</li> <li>Experience with BI or reporting tools is a plus </li> <li>Strong coordination and stakeholder management skills, including experience working with distributors or third-party sales partners</li> <li>Strong analytical and reporting skills (trackers, spend monitoring, variance analysis)</li> </ul><p> </p> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p> <p>Next Steps:</p> <p> </p> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p> <p> </p> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p> <p> </p>