About this role
<p> </p> <p> </p> <p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p> <p> </p> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p> <p><strong> </strong></p> <p>What will your story be? Apply now! </p> <p><strong>Learn more: <a href="https://www.jti.com/" target="_blank" rel="noopener">jti.com</a></strong></p> <p><strong> </strong></p> <p><strong> </strong></p><p><em>Please, apply until the 2nd of July 2026</em></p> <p> </p> <p style="text-align:center"><span style="font-size:18.0pt"><strong>Consumer Journey Manager (m/f/d) </strong></span></p> <p> </p> <p><strong>Position:</strong></p> <p>The Consumer Journey Manager is responsible for supporting the orchestration and optimization of the end-to-end consumer journey across all key touchpoints and geographies, as well as driving the implementation of the new ways of working in the marketing department.</p> <p> </p> <p><strong>Responsibilities:</strong></p> <p>As the Consumer Journey Manager, you will…</p> <ul> <li>Support the transition to the New Consumer Journey Operating Model by driving the rollout of updated strategies and ways of working & ensuring the new operating model is defined, tested, and embedded successfully with clear roles, responsibilities, and organizational alignment</li> <li>Continuously improve and push Consumer Journey Strategy and Funnel Targeting by supporting the consumer journey lead in the implementation of a unified consumer journey strategy, focusing on the funnel stage in Retention and Touchpoints for consumer care at both national and local levels</li> <li>Collaborate with marketing functions, especially digital and activation teams, to align plans and prioritize critical friction points, ensuring targets are clearly defined and actionable</li> <li>Support the Development of the new purpose-led investment system, ensuring smart investments across the commercial engine and clear return on investments across marketing</li> <li>Orchestrate the Retention Programs and support subject matter experts to improve strategic initiatives with shared ownership and clear timelines, maintaining message consistency and maximizing overall journey impact</li> <li>Identify pain points within both digital and physical consumer interfaces, facilitate with the teams and leadership to enhance the quality and value of the consumer experience</li> </ul> <p> </p> <p><strong>Requirements:</strong></p> <ul> <li>University degree in Business Administration, Marketing or similar</li> <li>Proven experience in FMCG marketing across disciplines</li> <li>Project & change management experience is a plus</li> <li>Profound knowledge of local legislation & trade landscape</li> <li>Strong organizational skills & a problem-solving attitude</li> <li>Fluent English, good command of German or French is a plus</li> </ul> <p> </p> <p><strong>What to expect: </strong></p> <p>Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.</p> <p> </p><p> </p> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p> <p>Next Steps:</p> <p> </p> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p> <p> </p> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p> <p> </p> <p><img style="width:702.0px;height:105.0px" src="https://dmscdn.successfactors.com/f0393a182bc3d43cdd46e3df28dbbde7d982623bb4b7f86c61d0bb748c90e7f2/static_content/cd19fd2c73db4d039036/Top_Employers_Europe_Switzerland_2026.png" alt=""></p> <p> </p>