About this role
<p><strong>Senior DocOps Engineer | WFH | Dayshift</strong></p> <p> </p> <p><strong>Role Summary:</strong><br>The <strong>L3 DocOps Engineer</strong> is a senior-level documentation specialist responsible for establishing and managing an enterprise documentation platform and <strong>Docs-as-Code</strong> practices for a global hospitality client. Operating from Atos’s Global Delivery Center (Philippines), this role emphasizes <strong>integrating documentation into DevOps/Cloud workflows</strong> and aligning with IT Service Management (ITSM) best practices. The L3 DocOps Engineer ensures documentation is <strong>well-structured, continuously updated via CI/CD pipelines, easily accessible to global stakeholders,</strong> and supports an Application Management Services (AMS) environment.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li style="list-style-type:disc"> <p><strong>Documentation Platform Ownership:</strong> Lead the <strong>design and maintenance of the documentation ecosystem</strong> (e.g., Confluence spaces, Git-based repositories, static site generators), ensuring compatibility with existing infrastructure and DocOps principles.</p> </li> <li style="list-style-type:disc"> <p><strong>Information Architecture & Templates:</strong> Define a unified <strong>documentation structure and taxonomy</strong> that categorizes content by user persona and lifecycle stage. Develop <strong>standardized templates</strong> (Markdown/Asciidoc or similar) for user guides, architecture overviews, FAQs, etc., emphasizing reusability and consistency.</p> </li> <li style="list-style-type:disc"> <p><strong>Automation & CI/CD Integration:</strong> <strong>Implement and manage CI/CD pipelines</strong> (e.g., Jenkins, GitLab/GitHub Actions) to automate documentation publishing, including link integrity checks, formatting/linting, and version control. Ensure documentation updates are seamlessly integrated into development/deployment workflows with proper versioning and rollback mechanisms.</p> </li> <li style="list-style-type:disc"> <p><strong>Docs-as-Code Workflows:</strong> Establish and enforce <strong>documentation contribution processes</strong> (branching strategies, merge request/pull request templates, peer review workflows) that treat documentation like code. Promote best practices for collaborative documentation editing, review, and approvals.</p> </li> <li style="list-style-type:disc"> <p><strong>Stakeholder Collaboration:</strong> Work closely with <strong>cross-functional teams (development, QA, operations, support)</strong> to gather documentation requirements and incorporate feedback. Conduct regular reviews with client stakeholders, adapting documentation strategies to evolving needs and ensuring content accuracy and relevance.</p> </li> <li style="list-style-type:disc"> <p><strong>Continuous Improvement:</strong> Monitor usage patterns and gather metrics/feedback on documentation effectiveness. <strong>Identify opportunities for improvement</strong> or further automation (e.g., enhanced search integration, advanced content delivery) and drive iterative enhancements to the DocOps platform.</p> </li> </ul> <p style="list-style-type:disc"> </p> <p><strong>Required Skills & Qualifications:</strong></p> <ul> <li style="list-style-type:disc"> <p><strong>Educational Background:</strong> Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience in relevant fields.</p> </li> <li style="list-style-type:disc"> <p><strong>Documentation & Technical Expertise:</strong> Proven experience (5+ years) in <strong>technical documentation, technical writing, or content management</strong> in an IT or software environment. Strong understanding of <strong>DocOps or documentation-as-code practices</strong>, including version control (Git) and markup languages (Markdown, reStructuredText, etc.).</p> </li> <li style="list-style-type:disc"> <p><strong>DevOps & Automation Proficiency:</strong> Hands-on experience with <strong>CI/CD pipelines and DevOps tools</strong> (e.g., Jenkins, GitLab CI, GitHub Actions) to automate processes. Familiarity with <strong>scripting (Shell, Python, etc.)</strong> for automation tasks and integration of documentation workflows.</p> </li> <li style="list-style-type:disc"> <p><strong>Tool & Platform Knowledge:</strong> Proficient with <strong>enterprise documentation platforms</strong> (such as Confluence or similar wiki/knowledge base systems) and static site documentation generators or publishing tools. Understanding of search and indexing technologies to improve document discoverability.</p> </li> <li style="list-style-type:disc"> <p><strong>ITSM & Cloud Concepts:</strong> Basic knowledge of <strong>IT Service Management (ITSM)</strong> processes (e.g., change management, knowledge management in an ITIL context) and familiarity with <strong>cloud services or modern infrastructure</strong> to align documentation with environment (AWS, Azure, etc.).</p> </li> </ul> <p><strong>Preferred Skills (Nice to Have):</strong></p> <ul> <li style="list-style-type:disc"> <p><strong>Certifications:</strong> Industry-recognized certifications such as <strong>ITIL Foundation</strong>, <strong>AWS/Azure Fundamentals</strong>, or <strong>DevOps certifications</strong> (e.g., Docker, Kubernetes, CI/CD) are advantageous.</p> </li> <li style="list-style-type:disc"> <p><strong>Advanced Tools Familiarity:</strong> Experience with <strong>static site generators</strong> (e.g., MkDocs, Jekyll, Sphinx) or documentation frameworks, and modern search/indexing solutions.</p> </li> <li style="list-style-type:disc"> <p><strong>Domain Experience:</strong> Prior exposure to the <strong>hospitality or travel industry’s IT environment</strong> or content management tools is a plus.</p> </li> <li style="list-style-type:disc"> <p><strong>Process Methodologies:</strong> Understanding of <strong>Agile/Scrum frameworks</strong> and experience working in a <strong>global or distributed team</strong> environment.</p> </li> </ul> <p style="list-style-type:disc"> </p> <p><strong>Experience Level:</strong><br>This is a <strong>Level 3 (L3) – Senior Engineer</strong> role. <strong>A minimum of 5–7+ years</strong> of relevant experience is expected, including <strong>substantial experience in technical documentation/knowledge management</strong> and <strong>exposure to DevOps or software development environments</strong>. Candidates should have demonstrated <strong>leadership in managing documentation projects or platforms</strong>, and the ability to work independently in a <strong>senior/lead capacity</strong>.</p> <p><strong>Certifications:</strong><br>While not mandatory, the following certifications are considered beneficial:</p> <ul> <li style="list-style-type:disc"> <p><strong>ITIL Foundation or similar</strong> – to facilitate alignment with ITSM and knowledge management processes.</p> </li> <li style="list-style-type:disc"> <p><strong>Cloud platform certifications</strong> (e.g., AWS, Azure) – to support understanding of cloud documentation frameworks.</p> </li> <li style="list-style-type:disc"> <p><strong>DevOps/Automation certifications</strong> (e.g., Kubernetes, CI/CD pipelines, or relevant vendor certifications) – to validate expertise in automation and DevOps practices relevant to documentation management.</p> </li> </ul> <p><strong>Soft Skills / Behavioral Expectations:</strong></p> <ul> <li style="list-style-type:disc"> <p><strong>Exceptional Communication:</strong> Excellent written and verbal communication skills, with the ability to <strong>convey complex technical information in a clear, concise manner</strong> for various audiences.</p> </li> <li style="list-style-type:disc"> <p><strong>Collaboration & Leadership:</strong> Strong <strong>collaborative mindset</strong>, able to work with diverse global teams (engineering, operations, product, etc.) and lead <strong>stakeholder workshops</strong> or training sessions on documentation processes.</p> </li> <li style="list-style-type:disc"> <p><strong>Analytical & Detail-Oriented:</strong> Keen attention to detail in documentation quality. <strong>Analytical approach</strong> to solving content organization problems, and the ability to think in terms of systems and processes.</p> </li> <li style="list-style-type:disc"> <p><strong>Proactive & Ownership:</strong> Self-driven and <strong>proactive in identifying gaps</strong> or improvements in documentation. Demonstrates ownership and accountability for the documentation platform’s success.</p> </li> <li style="list-style-type:disc"> <p><strong>Adaptability:</strong> Comfortable working across different time zones and adjusting to changing project needs. Exhibits <strong>flexibility and resilience</strong> in a dynamic, managed services environment.</p> </li> </ul> <p><strong>Working Conditions:</strong></p> <ul> <li style="list-style-type:disc"> <p><strong>Location & Team:</strong> Based in the <strong>Atos Global Delivery Center (Philippines)</strong>, working <strong>offshore</strong> to support <strong>global teams</strong>. Primarily operates during local business hours, but with <strong>flexibility to accommodate international collaboration</strong> and urgent requests outside standard hours when necessary.</p> </li> <li style="list-style-type:disc"> <p><strong>Environment:</strong> Functions in an <strong>Enterprise AMS/Managed Services context</strong>, closely interacting with remote teams and client stakeholders. <strong>Virtual collaboration tools</strong> (video conferencing, shared repositories) are extensively used.</p> </li> <li style="list-style-type:disc"> <p><strong>Scope of Impact:</strong> Will be part of a global support structure, ensuring documentation is accessible and maintained round-the-clock. May involve <strong>periodic on-call support or shift rotations</strong> if needed for critical documentation updates aligned with release cycles or global time zones.</p> </li> </ul> <p style="list-style-type:disc"><span>#LI-PH #LI-PHI#LI-PHE </span></p> <p> </p>