About this role
<p>CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.</p> <p> </p> <p><span style="color:#ff1414"><strong>Jump Aboard for #betterways</strong></span></p> <p>We endeavour for Better Ways in everything we do our culture is embodied by <strong>boldness</strong>, <strong>imagination</strong>, <strong>exemplarity </strong>and <strong>excellence</strong>. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. </p> <p> </p> <p><span style="color:#ff1414"><strong>Build your career in shipping and logistics, apply today join tomorrow!</strong></span></p><p> </p> <p><span style="color:#ff1414"><strong>***For the summer period, we are looking for additional staff to strenghten our Customer Care department***</strong></span></p> <p> </p> <p><strong>ABOUT THE ROLE</strong></p> <p>The Customer Service Officer pro-actively manages the releases and/or delivery of incoming cargo to final receivers. They are capable of handling all queries from customers, terminals, customs and other CMA CGM departments. They are also able to multitask within the various Import Customer Service teams.</p> <p> </p> <p><strong>The key responsibilities of the Customer Service Officer are divided as such :</strong></p> <ul> <li>Administrative activities concerning the processing, documentation and handling of all incoming cargo</li> <li>Maintaining contact with customers, hauliers, HO, stevedore, agents, customs and other departments</li> <li>Reviewing, improving and implementing work procedures and company policies as well as updating the customer profile<br> </li> </ul> <p><strong>SKILLS AND COMPETENCIES</strong></p> <ul> <li>Excellent knowledge of the Dutch & English language</li> <li>Some work experience within customer service roles</li> <li>Excellent knowledge op MS Office package</li> <li>Good communication skills (oral & written)</li> <li>Ability to work in a stressful environment</li> <li>A logic approach to problem solving</li> <li>Customer-focused & Pro-active<br> </li> </ul> <p><span style="font-size:10.0pt"><em>Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.</em></span></p><p> </p> <p><span style="color:#ff1f1f"><strong>Come and find your better way with us!</strong></span></p> <p> </p> <p style="text-align:center"><span style="font-size:8.0pt"><em>Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.</em></span></p> <p style="text-align:center"><span style="font-size:8.0pt"><em>::: Acquisition in response to the vacancy is not deemed desirable ::</em></span></p>