About this role
<h2 style="margin:2.0pt 0.0in 0.0in;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#2f5496;font-weight:normal"><strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333;border:none windowtext 1.0pt;padding:0.0in">Reports To: </span></strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Saint Maarten General Manager.</span></h2> <h2 style="margin:2.0pt 0.0in 0.0in;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#2f5496;font-weight:normal"><strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333;border:none windowtext 1.0pt;padding:0.0in">Location: </span></strong><span style="font-size:10.0pt;line-height:107%;color:#333333">St Maarten</span></h2> <h2 style="margin:2.0pt 0.0in 0.0in;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#2f5496;font-weight:normal"><strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333;border:none windowtext 1.0pt;padding:0.0in">Job Overview: </span></strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Ensure timely responds to customers general requests of Export and Import lifecycle case management.</span></h2> <p> </p><h2 style="margin:2.0pt 0.0in 12.0pt;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#2f5496;font-weight:normal"><strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333;border:none windowtext 1.0pt;padding:0.0in">Responsibilities and Duties</span></strong></h2> <ul> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Inform customer of relevant information in a timely manner regarding their shipments and maintain excellent communication with customer through import and export cycle. </span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Handle customer exceptions requests, customer special demands, unexpected shipment disruptions, issues, complaints and provide appropriate solutions with alternatives within committed timelines. Coordinate with related internal teams and follow up to ensure resolution.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Monitor NOVA to attend cases of booking amendments. Obtain info from related departments to manage bookings accordingly with accurate response time and resolution of the request. Coordinate with terminal the accuracy of the booking request.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Request Cargo inspections at the terminal and add local charges including confirmation with sales of plug distribution, customer priority list, and customer classification.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.). Consult with ILS about RO cancellation.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Follows up with GBS for internal request and the completion on the booking. Notify customer when needed. </span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Manage cancellations (before & after empty release (MH) / transport order sent (CH)) up to status 20., Handles all updates to Journey Legs as part of internal amendments up to status 20 for vessel delays, call omits, roll over, cut & run, late VGM etc. </span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Manage Cross booking request by monitoring LARA EDI Main screen.</span></li> </ul> <p style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"> </p><h2 style="margin:2.0pt 0.0in 12.0pt;font-size:13.0pt;font-family:'Calibri Light', sans-serif;color:#2f5496;font-weight:normal"><strong><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333;border:none windowtext 1.0pt;padding:0.0in">Qualifications</span></strong></h2> <ul> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Bachelor student, undergraduated from Business Administration, International Business and Industrial Engineering.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">1 year of experience in customer service or logistics preferable</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Proficient with computer tools</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Advanced English.</span></li> <li style="background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:Calibri, sans-serif;color:#333333">Proactive, strong verbal and communication skills, Customer Service oriented.</span></li> </ul>