About this role
<p>CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.</p> <p><br>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p> <p><br>DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?</p><div> <div> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Pay Range: $23.00</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Summary: Serves as a lead to staff and provides the most specialized or complex support to areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy. Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs. Models and acts in accordance with our guiding principles and core values. </span></p> </div> <div> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Typical Responsibilities: </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Prioritizes and assigns work and provides work direction. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Identifies and completes services or assists others that require specialized or expedited handing. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Prepares information required for quotes or address potential services; provides more complex quotes. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Performs other duties as assigned. </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Requirements: </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to serve as a lead to staff, which includes prioritizing and assigning work. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Capable of assisting supervisors to ensure efficient and accurate operations. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Develops relationships with key customers and internal operations. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Able to provide communication required to ensure transparent and efficient operations. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to address and resolve expedited handling or service needs. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Specialized knowledge of operational and support principles and practices in related supply chain environments. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to identify and resolve potential operational delays. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Capable of applying and following policies and procedures and assisting others to do the same. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Leverages databases and systems to review and verify logistics and transportation information. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ability to track and trace complex and sensitive shipments or product. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Capable of preparing complex quotes and service details. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Must be able to read, write and speak English fluently. </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Minimum: </span></p> </div> <div> <ul style="list-style-type:circle"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">High School Graduate or GED. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:circle"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Five years of specialized logistics or related operations support experience. </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Preferred: </span></p> </div> <div> <ul style="list-style-type:circle"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Associates Degree, or equivalent combination of work experience. </span></p> </li> </ul> </div> <div> <p> </p> </div> <div> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:14.0pt;font-family:Arial, sans-serif">WHAT DO WE HAVE TO OFFER? </span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. </span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:14.0pt;font-family:Arial, sans-serif">ABOUT TOMORROW</span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt;font-family:Arial, sans-serif">We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. </span></p> <p><span style="color:white">#LI-KS1</span></p> </div> </div><p>As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.</p> <p><br>Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: <a href="mailto:[email protected]" rel="noreferrer">[email protected]</a>. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili</p>