Customer Service Officer - Government Trade (Antwerp, BE) @ CMA-CGM

<p>APL, one of the world&apos;s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment, and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping &amp; logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.</p><p> </p> <p>As part of our growth and development, we are looking for a <strong>Customer Service Officer - Government Trade</strong> to join our team. </p> <p> </p> <p><strong>The key responsibilities of the Customer Service Officer - Government Trade are divided as such:</strong></p> <ul> <li>Dedicated representative for APL Govt/US Flag impelled shipments within assigned area of responsibility.</li> <li>Handle and process bookings and all related matters, including problem-solving and customer contact.</li> <li>Provide customers with accurate and timely information.</li> <li>Proactively communicate delays, changes, and shipment status.</li> <li>Collect feedback to improve service quality and review processes.</li> <li>Collaborate with internal teams (Sales, Operations, Back Office, Logistics).</li> <li>Send all required reports to VIP customers within specified timeframes.</li> <li>Track and follow up on inbound shipments within assigned area.</li> <li>Liaise with the manager in case of problems or issues.</li> <li>Ensure cost recovery<br> </li> </ul> <p><strong>We are looking for individuals that have:</strong></p> <ul> <li>Proficient in Microsoft Excel (formulas, pivot tables, data validation, VLOOKUP)</li> <li>Strong communication skills in Dutch and English</li> <li>Customer-focused attitude with a proactive approach</li> <li>Team player with strong collaboration skills</li> <li>Organized and capable of managing multiple tasks simultaneously<br> </li> </ul> <p><span style="font-size:10.0pt"><em>Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.</em></span></p><p> </p> <p><strong>Come along on CMA CGM’s adventure!</strong></p>