AGFA Healthcare is currently looking for an IT Field Service Engineer PACS / RIS, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. The IT Field Service Engineer is responsible of identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization. As IT Field Service Engineer Spain you are responsible for: <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">System Administration & Operational Integrity Manage the daily operation, configuration, and stability of enterprise imaging applications, including PACS, RIS, Voice Recognition (e.g., Nuance), and post-processing tools. Ensure high system availability and optimal performance to support 24/7 diagnostic workflows across Radiology service lines.</li> </ul> <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Image Workflow & Data Management </li> </ul> Monitor the complete lifecycle of digital image data (DICOM) from acquisition to archival. Proactively identify and resolve data integrity issues, such as exception handling, patient data corrections, and unread study reconciliation, ensuring the Medical Record accurately reflects clinical activity. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Technical Support & Incident Resolution </li> </ul> Serve as the first line of defence for troubleshooting hardware, software, network, and user faults. Provide timely resolution to technical incidents and participate in a rotational on-call schedule (nights, weekends, holidays) to guarantee continuous support for critical care facilities. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">User Training & Adoption </li> </ul> Design and implement training programs for new and existing staff (Radiologists, Technologists, Physicians). Serve as a preceptor/mentor to ensure users are proficient in system functionality, promoting best practices and maximizing the utilization of available technology. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Project Management & Process Improvement </li> </ul> Collaborate with cross-functional teams to plan and execute system upgrades, integrations, and new implementations. Conduct workflow analysis to identify bottlenecks, proposing and executing technical solutions that enhance operational efficiency and clinical outcomes. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Revenue Cycle & Administrative Compliance </li> </ul> Perform charge capture reconciliation by auditing procedure codes against performed exams to ensure accurate billing. Generate and analyze statistical reports regarding system utilization, exam volume, and compliance for departmental leadership. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Vendor & Interdepartmental Liaison </li> </ul> Act as the primary liaison between clinical end-users, internal IT infrastructure teams, and third-party software vendors. Coordinate maintenance schedules, manage vendor support tickets for complex issues, and translate clinical requirements into technical specifications. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Strategic Analysis & Documentation </li> </ul> Maintain comprehensive system documentation (diagrams, policies, procedures). Analyze key performance metrics and present deliverables (reports, presentations) to leadership to support strategic decision-making regarding technology investments and resource allocation. <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Ensuring contract fulfilment in terms of on-site support (SLA)</li> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Operational Autonomy: The incumbent is expected to perform tasks independently without the need for routine oversight</li> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Cross-Functional Liaison: The role functions as the primary liaison between clinical end-users (Radiologists, Technologists, Physicians), internal IT teams, and external third-party vendors.</li> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Ensuring a closed contact with customer surveying real improvement needs on whole installation</li> <li style="margin:6.0pt 0.0cm 6.0pt 0.4px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px">Commanding new versions roll-out from an APP perspective (go-live support)</li> </ul> What you bring to the table: DEGREE <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">IT Engineer or similar</li> </ul> EXPERIENCE <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">3-5 years expertise managing complex customers and hospital workflow</li> </ul> LANGUAGES <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Spanish and English</li> </ul> KNOWLEDGE <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Clinical Workflow Expertise: Deep understanding of Radiology and Cardiology department processes, including patient lifecycle management from scheduling (RIS) to image acquisition (Modality) and reporting (PACS/Voice Recognition). </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Healthcare Integration: Comprehensive knowledge of how PACS integrates with Hospital Information Systems (HIS), Radiology Information Systems (RIS), and Electronic Health Records (EHR). </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Medical Terminology & Compliance: Familiarity with medical terminology, anatomy, and CPT/diagnostic codes necessary for charge capture reconciliation. Understanding of HIPAA regulations and patient data privacy standards (EU) </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Project Methodology: Familiar to project management principles (planning, risk assessment, documentation) applicable to IT implementations in healthcare.</li> </ul> TECHNICAL SKILLS <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Imaging Standards: Expert-level proficiency in DICOM 3.0 (connectivity, tagging, troubleshooting) and HL7 messaging standards. FHIR is a plus. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Core Systems: Hands-on experience with enterprise imaging platforms. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Voice Recognition: Advanced administration of dictation systems </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">IT Infrastructure: Ability to troubleshoot diagnostic workstations, high-resolution monitors, network connectivity issues, and server-side configurations.</li> </ul> SOFT SKILLS <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Analytical Problem-Solving: Exceptional ability to diagnose complex technical issues under pressure and identify root causes to prevent recurrence. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Communication: Superior verbal and written communication skills, with the ability to articulate technical concepts to non-technical clinical staff (physicians, technologists) and leadership. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Autonomy & Initiative: Demonstrated ability to work independently with minimal supervision, prioritize tasks in a dynamic environment, and lead continuous improvement initiatives. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Service Orientation: A strong collaborative mindset with a focus on end-user training and customer service. Willingness to serve as a mentor/preceptor to new team members. </li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin-left:0.4px">Flexibility: Adaptability to changing priorities and willingness to support operations outside of standard business hours (on-call, nights, weekends).</li> </ul> Location: Madrid, Spain. This is an onsite position that requires travel to various local facilities (Madrid region) to provide hands-on support What we offer: AGFA HealthCare is a Belgian company with an innovative mindset, headquartered in Mortsel. We offer high-tech solutions that contribute to a sustainable future. At AGFA, you can expect an interesting career in an international and dynamic environment, with the opportunity to work with talented and dedicated people. We offer comprehensive training and career development programs and a competitive compensation and benefits package. Do you want to help build the world of tomorrow? Then apply now!

IT Field Service Engineer ( PACS / RIS ) (Madrid, ES) @ AGFA NV

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