About this role
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0.0cm 0.0cm 1.0pt 0.0cm"> <h1 style="padding:0.0cm;margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif;border:medium none currentcolor"><span style="font-size:12.0pt">Specialist Order Management PCB</span></h1> </div> <h1 style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </h1> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Location: Shanghai, China</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">To strengthen our Supply Chain organisation in China, we are looking for an</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Specialist Order Management PCB</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Key Roles & Responsibilities: </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">In this role you will:</span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;line-height:12.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Perform (semi) routine customer Care office tasks, including software input (SAP or equivalent). Responsible for customer order fulfillment, ensuring all customer orders are processed accurately and delivered on time.</span></li> <li style="color:black;line-height:12.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Order entry within 24 hours for all orders, confirm orders within 48 hours, execute on order allocation decisions</span></li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Serve as contact for customers and sales to assure responsiveness (order and delivery related info) through professional & efficient communication and proactive updates throughout the entire order flow.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Organize physical delivery of products to end users (consumables/equipment/Spare parts) and organize the shipment and communicate delivery to all parties involved + management of service contracts</span></li> <li style="color:black;line-height:12.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Coordinate with related teams to report and address complaints and returns effectively.</span></li> <li style="line-height:12.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Drive operational excellence by monitoring supply chain related key factors, identifying bottlenecks in the order process and collaborating across departments to implement timely solutions.</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">FSE dispatch and follow up; reporting, system data update</span></li> <li style="color:black;line-height:12.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">D</span><span style="font-size:10.0pt;font-family:Arial, sans-serif">rive operational excellence by monitoring supply chain related key factors, identifying bottlenecks in the order process and collaborating across departments to implement timely solutions.</span></li> <li style="color:black;line-height:12.0pt;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Handle resource conflicts</span><span style="font-size:10.0pt;font-family:Arial, sans-serif"> following allocation decisions</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Profile:</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">You have a bachelor degree in a relevant field and min. 5 years experience in an international environment</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">You understand business needs from various departments (Operations, Finance, Sales, Service, Supply Chain, Logistics)</span></li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:windowtext">You have strong communication skills; y</span><span style="font-size:10.0pt;font-family:Arial, sans-serif">ou communicate with and inform all parties involved in the process, incl. 3rd party suppliers & transport companies</span></li> <li style="margin-top:3.0pt;margin-bottom:3.0pt;margin-right:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">You are a real team player</span></li> <li style="margin-top:3.0pt;margin-bottom:3.0pt;margin-right:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">You have an in-depth understanding of SAP and workflow applications</span></li> <li style="margin-top:3.0pt;margin-bottom:3.0pt;margin-right:0.0cm;font-size:11.0pt;font-family:'Bosis for Agfa Medium', sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">You have commercial awareness of impact own job on service results.</span></li> </ul>